At a Glance
- Tasks: Provide top-notch technical support and troubleshoot software and hardware issues.
- Company: A growing organisation with a dynamic IT Support team.
- Benefits: Hybrid working, flexible hours, and opportunities for professional growth.
- Other info: Exciting chance to work with new technologies and enhance your IT skills.
- Why this job: Join a fast-paced environment and make a real difference in tech support.
- Qualifications: Experience in 2nd Line support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Billericay | Hybrid working, 4 days in office and 1 at home
Hours: 8-5 or 9-6, rota or preference is fine.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys delivering high‑quality technical support to users across the business in a varied role.
The Role
- Take ownership of incidents and service requests, ensuring timely resolution.
- Build hardware – laptops, tablets, phones, using Intune and Powershell.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end‑user software, and applications – This includes Microsoft Applications such as Teams, Exchange, SharePoint, and other business applications which are SQL based.
- Troubleshooting SQL based applications and API’s.
- Policy and App deployment.
- Contribute to the IT knowledge base and share best practices.
- Assist with the adoption and support of new technologies.
About You
- Prior experience in 2nd Line roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem.
- Strong troubleshooting skills with Windows operating systems.
- Confident communicator across phone, email, and face‑to‑face.
- Customer‑focused, adaptable, and comfortable working in a fast‑changing setting.
- Able to prioritise and manage multiple tasks.
- Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and SharePoint, and Azure, Active Directory, Intune.
- Understanding of ITIL or similar IT Service Management frameworks.
Please apply today for immediate CV review.
Second Line Support Analyst in Essex employer: Kinetech
Kinetech is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Dynamics 365 Finance Technical Consultant, you'll have the opportunity to lead transformative projects while working closely with finance stakeholders in the vibrant setting of Central/East London. With a strong focus on employee growth, competitive benefits, and a culture that values expertise and initiative, Kinetech is committed to supporting your professional journey in a meaningful way.
