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- Tasks: Provide first and second-line support for Microsoft Dynamics 365 users.
- Company: Join Kinetech, a tech-forward organisation focused on purpose-driven solutions.
- Benefits: Enjoy a fully remote role with weekly site visits and growth opportunities.
- Why this job: Be part of a dynamic team, enhancing your skills in a fast-paced environment.
- Qualifications: Prior D365 support experience is essential; certifications are a plus.
- Other info: This role offers a salary up to £40K based on skills and experience.
The predicted salary is between 24000 - 40000 £ per year.
This range is provided by Kinetech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay rangeD365 Support Engineer | Salary up to £40K | Fully Remote but with UK site travel weekly
We\’re hiring a D365 Support Engineer to deliver first and second-line support across Microsoft Dynamics 365 (Sales, Customer Service, Field Service). You\’ll handle day-to-day troubleshooting, support new user onboarding, and contribute more widely with migration activity.
This is a remote UK-based role , with regular site visits (fully expensed) and plenty of opportunity to grow your expertise in a purpose-driven D365 team and tech-forward organisation.
Responsibilities
Provide responsive D365 1st and 2nd line support to end users
Resolve access, config, data and workflow issues
Manage tickets through to resolution
Support D365 migrations and user adoption
Spot recurring issues and suggest improvements
Scope to get involved with Power Platform activities (Apps / Flows / Automation)
Qualifications
Prior D365 experience in a support setting. Super User or Junior Product Specialist / Functional Consultant also considered. Exposure to the CE modules will be essential (Customer Service / Sales / Field Service)
Confident troubleshooting and clear communication skills.
Advantageous would be some Microsoft certifications, exposure to Power Platform or Azure.
Friendly, organised, proactive, and eager to learn.
Able to cope in a fast-paced setting.
Apply now and be part of this forward-thinking team.
Kinetech is acting as a recruiter in relation to this vacancy. See our website for more info on how we handle your data.
Seniority levelAssociate
Employment typeFull-time
Job functionInformation Technology
IndustriesStaffing and Recruiting
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D365 Support Engineer employer: Kinetech
Contact Detail:
Kinetech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 Support Engineer
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365, especially the Customer Service, Sales, and Field Service modules. Understanding these areas will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've resolved issues in previous roles, as this will showcase your problem-solving abilities and confidence in handling D365 support tasks.
✨Tip Number 3
Network with current D365 professionals or join relevant online communities. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Stay updated on the latest trends and updates in the Power Platform and Azure. Showing that you're proactive about learning and adapting to new technologies can set you apart from other candidates.
We think you need these skills to ace D365 Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience with D365, especially in support roles. Include specific examples of troubleshooting and user onboarding that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for D365 and your proactive approach to problem-solving. Mention any relevant Microsoft certifications or experience with the Power Platform to stand out.
Highlight Communication Skills: Since clear communication is essential for this role, emphasise your ability to convey technical information effectively. Provide examples of how you've successfully communicated with users in past roles.
Show Enthusiasm for Learning: Express your eagerness to grow within the D365 team. Mention any recent training or self-study you've undertaken related to D365 or the Power Platform to demonstrate your commitment to professional development.
How to prepare for a job interview at Kinetech
✨Showcase Your D365 Knowledge
Make sure to brush up on your Microsoft Dynamics 365 knowledge, especially the Customer Service, Sales, and Field Service modules. Be prepared to discuss your previous experiences and how you've handled support issues in these areas.
✨Demonstrate Troubleshooting Skills
During the interview, be ready to walk through your troubleshooting process. Use specific examples from your past roles to illustrate how you resolved access, configuration, or workflow issues effectively.
✨Highlight Communication Abilities
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. You might be asked to explain a technical issue to someone without a technical background, so demonstrate your ability to simplify complex concepts.
✨Express Your Eagerness to Learn
The company values proactive and eager learners. Share examples of how you've pursued professional development in the past, whether through certifications, training, or self-study, particularly in relation to D365 or the Power Platform.
