At a Glance
- Tasks: Lead and develop a high-performing Service Desk while coaching teams and driving automation.
- Company: Join Kinetech, a forward-thinking company focused on innovative IT solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to continual service improvement.
- Why this job: Make a real impact by shaping ITSM processes and enhancing customer support.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
Kinetech is seeking an experienced IT Service Delivery Manager to lead and develop a high-performing Service Desk.
You will coach teams, shape ITSM processes, and drive automation and AI-driven workflows to deliver proactive support and strong customer outcomes.
You will partner across Infrastructure and applications, acting as a senior escalation point and driving continual service improvements using modern ITSM practices.
#J-18808-Ljbffr
IT Service Delivery Lead: Coach, Automate & Elevate Service Desk in Brentwood employer: Kinetech
Kinetech is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Dynamics 365 Finance Technical Consultant, you'll have the opportunity to lead transformative projects while working closely with finance stakeholders in the vibrant setting of Central/East London. With a strong focus on employee growth, competitive benefits, and a culture that values expertise and initiative, Kinetech is committed to supporting your professional journey in a meaningful way.
