At a Glance
- Tasks: Provide 2nd/3rd line support for critical business applications and troubleshoot issues.
- Company: Join a dynamic IT Service Desk in Brentwood with a collaborative culture.
- Benefits: Competitive salary, benefits, and hands-on experience in a supportive environment.
- Other info: Opportunity for career growth and immediate interviews available.
- Why this job: Make a real impact by ensuring application stability and improving service delivery.
- Qualifications: Experience in application support and decent SQL skills required.
The predicted salary is between 32000 - 32000 € per year.
6-Month Fixed-Term Contract (Potential Extension / Perm)
Salary to £32,000 + Benefits | Onsite Working 4 days per week | Brentwood
We’re recruiting for an Application Support Analyst to join a busy IT Service Desk, delivering 2nd and 3rd line support across a range of business-critical applications. You’ll support primarily bespoke systems, taking ownership of incidents, resolving issues, and ensuring applications remain stable and reliable. This role involves close collaboration with developers, infrastructure teams, and end users.
Key Responsibilities- Provide 2nd/3rd line support for business applications
- Manage and resolve incidents via ITSM tools
- Troubleshoot application and data issues (including SQL)
- Support user access, onboarding/offboarding
- Maintain documentation and knowledge articles
- Escalate complex issues where required
- Support releases and user testing
- Experience in application support (2nd line or above)
- Decent SQL skills - Able to Select / Join tables, query data and scripts to look for quick fixes.
- Experience supporting bespoke SQL based systems
- Excellent communication and customer focus
- Microsoft platforms or Dynamics exposure useful for some applications.
- Experience with APIs or web applications
- Hands-on role supporting critical systems
- Collaborative technical environment
- Opportunity to improve processes and service delivery
- Competitive salary and benefits
Interviews are planned immediately (May 26). Please apply today for an immediate CV review. Kinetech is acting as a recruiter in relation to this hire. Please see our website for details on how we handle your data.
Application Support Analyst in Brentwood employer: Kinetech
Kinetech is an excellent employer for an Application Support Analyst, offering a collaborative and dynamic work environment in Brentwood. With a focus on employee growth, you will have the opportunity to enhance your technical skills while supporting critical business applications. Enjoy a competitive salary, benefits, and the flexibility of onsite working four days a week, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Analyst in Brentwood
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Brush up on your SQL skills before interviews. Since this role involves troubleshooting and querying data, being able to demonstrate your knowledge will definitely give you an edge. Practice some common queries and be ready to discuss them!
✨Tip Number 3
Prepare for technical questions by reviewing common application support scenarios. Think about how you would handle incidents or resolve issues, and be ready to share your thought process during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Analyst in Brentwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in application support, especially 2nd and 3rd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your SQL prowess and any bespoke systems you've worked with.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Analyst role. Mention your experience with ITSM tools and your ability to troubleshoot issues effectively, as these are key to what we’re looking for.
Show Off Your Communication Skills:Since this role involves collaboration with various teams, make sure to highlight your communication skills in your application. We love candidates who can articulate technical issues clearly and work well with both technical and non-technical folks.
Apply Through Our Website:Don’t forget to apply through our website for a smooth application process! It helps us keep track of your application and ensures you get an immediate CV review. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Kinetech
✨Know Your Applications
Before the interview, make sure you familiarise yourself with the specific applications you'll be supporting. Understand their functionalities and common issues. This will help you demonstrate your knowledge and show that you're proactive.
✨Brush Up on SQL Skills
Since decent SQL skills are a must for this role, take some time to practice writing queries. Be ready to discuss how you've used SQL in past roles, especially in troubleshooting application issues. This will show your technical competence.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific incidents or user issues. Think of examples from your previous experience where you successfully resolved problems. This will highlight your problem-solving skills and customer focus.
✨Show Your Collaborative Spirit
This role involves working closely with developers and infrastructure teams. Be prepared to discuss how you've collaborated in the past. Highlight any experiences where teamwork led to successful outcomes, as this will resonate well with the interviewers.
