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- Tasks: Deliver top-notch IT support and solve tech problems for users.
- Company: Join Kinetech, a dynamic professional services environment.
- Benefits: Competitive salary, bonus potential, pension contributions, and flexible working options.
- Other info: Enjoy extensive wellbeing and training benefits in a supportive team.
- Why this job: Be the go-to tech hero and make a real difference in user experience.
- Qualifications: Customer-focused IT support experience and strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
Kinetech is supporting the hire of a Service Support Analyst to deliver high-quality first and second-line IT support within a professional services environment. This role is ideal for someone who enjoys problem-solving, user interaction and working across modern Microsoft technologies.
What you’ll be doing:
- Providing 1st & 2nd line IT support across incidents and service requests
- Supporting Windows 11, Azure Virtual Desktop, M365, Teams and Exchange
- Managing joiners, movers and leavers
- Installing and supporting laptops, desktops and meeting room tech
- Working with third-party IT suppliers and SOC teams
- Responding to cyber alerts and completing security control checks
- Maintaining hardware and software asset records
What we’re looking for:
- Strong customer-facing IT support background
- Clear communicator with excellent time-management skills
- Awareness of cyber security and data protection principles
- ITIL knowledge and Microsoft certifications are a plus
The package:
- Salary up to £40,000
- Discretionary bonus – up to 15%
- Pension contributions up to 10% employer
- Up to 1–2 days WFH (role-dependent)
- Extensive wellbeing, training and lifestyle benefits
Service Desk Analyst in Aylesbury employer: Kinetech
Contact Detail:
Kinetech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst in Aylesbury
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups or webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Polish your online presence! Make sure your LinkedIn profile is up-to-date and reflects your skills in IT support. Engage with relevant content and connect with professionals in the field to boost your visibility.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to IT support scenarios. This will help you articulate your problem-solving skills and customer service experience effectively.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with Microsoft technologies and customer-facing roles.
We think you need these skills to ace Service Desk Analyst in Aylesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing IT support, especially with Windows 11, Azure Virtual Desktop, and M365. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your customer-facing experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you enjoy problem-solving and user interaction. We love hearing personal stories that connect your experience to the role.
Show Off Your Communication Skills: As a Service Desk Analyst, clear communication is key. In your application, make sure to demonstrate your ability to convey technical information simply and effectively. We appreciate candidates who can communicate well with both tech-savvy users and those who might not be as familiar with technology.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Kinetech!
How to prepare for a job interview at Kinetech
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 11, Azure Virtual Desktop, and M365. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your familiarity and confidence with the tools they'll expect you to support.
✨Customer Service is Key
Since this role involves a lot of user interaction, think of examples where you've provided excellent customer service in IT support. Prepare to share specific situations where you solved problems effectively and communicated clearly with users.
✨Cyber Security Awareness
Familiarise yourself with basic cyber security principles and data protection regulations. You might be asked about how you would respond to cyber alerts or manage sensitive information, so having a solid understanding here will set you apart.
✨ITIL Knowledge Matters
If you have any ITIL knowledge or certifications, be sure to highlight them during the interview. Even if you don’t have formal training, understanding the basics of IT service management can demonstrate your commitment to best practices in IT support.