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For Companies At a Glance
- Tasks: Drive tech improvements and enhance customer experiences across multiple sites.
- Company: Major consumer services business with a focus on innovation.
- Benefits: Competitive salary, company car, hybrid work, and excellent benefits.
- Other info: Opportunity for genuine ownership and career growth in a dynamic environment.
- Why this job: Shape technology use in a large organisation and make a real impact.
- Qualifications: Curiosity about tech, experience in product management or customer-focused roles.
The predicted salary is between 45000 - 45000 £ per year.
We are partnering with a major multi-site consumer services business to appoint a Product Manager focused on improving technology, customer experience and operational performance across a national estate. You will be responsible for identifying opportunities to improve how technology supports both internal teams and customers - from digital journeys and operational tooling through to AI-enabled solutions and continuous improvement initiatives. The business operates in a fast-paced, multi-site environment where customer experience, operational efficiency and offering best-in-class solutions are all business-critical. This is not a desk-based product role. You will spend significant time in operational environments, speaking with stakeholders, identifying pain points, testing new ideas and helping turn innovation into scalable, commercially valuable solutions.
What you will be doing:
- Building strong relationships with stakeholders through regular site visits and proactive technology reviews.
- Identifying opportunities to improve customer journeys, operational efficiency and technology experiences.
- Researching emerging technology trends and AI-enabled tools, assessing practical use cases across the business.
- Running pilots and proof-of-concepts within live operational environments.
- Measuring impact, gathering feedback and supporting the rollout of successful solutions.
- Working closely with operational teams and external technology partners to deliver practical, high-impact outcomes.
- Management and prioritisation of product roadmaps and improvement initiatives.
- Representing the business at industry and technology events, bringing new ideas and insight back into the organisation.
What we are looking for:
We are looking for someone naturally curious about emerging technologies, commercially aware and practical in their approach. You may have recently started your journey in Product or Digital Product Management, or perhaps developed product, roadmap and delivery skills within an operational, technology or customer-focused role. You will ideally have owned product roadmap and managed and prioritised activities, balancing business needs, operational priorities and potential value/ROI. Experience supporting or driving product initiatives to delivery - pilots, rollouts or continuous improvement activity within operational or customer-facing environments. Able to assess opportunities, challenge ideas and focus on solutions that are practical, scalable and commercially valuable. We are particularly interested in people who have worked in fast-paced, customer-focused or multi-site environments such as retail, consumer services, hospitality, leisure, transport or similar sectors. Most importantly, we are looking for someone proactive, confident communicating with different audiences and happy spending time in operational environments understanding challenges first-hand.
Why join?
You will have genuine ownership, visibility and influence, with the freedom to explore new ideas, challenge existing ways of working and help deliver meaningful operational and customer impact at scale. This is an opportunity to help shape how a large, customer-focused organisation evolves its use of technology across frontline operations.
Apply now for immediate CV review - recruiter interviews scheduled next week.
Product Manager employer: Kinetech Recruitment
Contact Detail:
Kinetech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Get out there and network! Attend industry events, meetups, or even casual coffee chats with professionals in the field. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Don’t just sit back and wait for job offers to come to you. Be proactive! Reach out to companies you're interested in, even if they haven't advertised a role. Show them why you’d be a great fit.
✨Tip Number 3
When you get an interview, focus on showcasing your problem-solving skills. Share examples of how you've identified pain points and implemented solutions in past roles. This is key for a Product Manager!
✨Tip Number 4
Finally, apply through our website! We want to see your application and help you land that dream job. Plus, it gives us a chance to connect directly and understand your unique skills.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Manager role. Highlight any experience in technology, customer experience, or operational performance to show us you're a great fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how your background makes you the perfect candidate. Share specific examples of how you've improved processes or customer journeys in previous roles.
Showcase Your Curiosity: We love candidates who are naturally curious about emerging technologies! Mention any relevant projects or research you've done that demonstrates your interest in AI-enabled solutions or tech trends.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Kinetech Recruitment
✨Know Your Tech Trends
Make sure you’re up to speed with the latest technology trends and AI tools relevant to the role. Research how these innovations can enhance customer journeys and operational efficiency, and be ready to discuss practical use cases during your interview.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Highlight your experience in gathering feedback and turning it into actionable insights, as this is crucial for a Product Manager working in a multi-site environment.
✨Demonstrate Your Curiosity
Exhibit your natural curiosity about emerging technologies by asking insightful questions during the interview. This shows that you’re proactive and genuinely interested in how technology can drive improvements within the business.
✨Be Ready for Real-World Scenarios
Expect to discuss real-world scenarios where you’ve identified pain points or tested new ideas. Prepare to share specific examples of how you’ve contributed to pilots or rollouts, focusing on the impact and outcomes of your initiatives.