At a Glance
- Tasks: Lead and develop a dynamic IT Service Desk team while enhancing service delivery.
- Company: Join a forward-thinking company focused on modern IT service delivery.
- Benefits: Competitive salary, bonus potential, and opportunities for professional growth.
- Other info: Collaborative environment with a strong emphasis on continuous improvement.
- Why this job: Shape a customer-focused support function with cutting-edge technology and automation.
- Qualifications: Experience in IT service management and team leadership is essential.
Salary: £65,000 - 65,000 per year
Requirements
- Experience leading and developing an IT Service Desk or IT Support team.
- A proven track record of coaching, mentoring and developing technical teams.
- Hands‑on experience improving ITSM processes, workflows and operational efficiency.
- Experience introducing automation, self‑service and continual service improvement initiatives.
- Experience getting the most from enterprise ITSM platforms such as Jira Service Management, ServiceNow or Freshservice, with Jira experience particularly advantageous.
- Strong Major Incident Management experience.
- Sufficient technical breadth across Microsoft technologies to act as a credible escalation point for the team.
- An ITIL background together with a continuous improvement mindset.
Responsibilities
- Lead, coach and develop our Service Desk team, creating an environment where people are supported to grow and succeed.
- Build a positive, collaborative culture with a strong focus on customer service and continual improvement.
- Drive improvements across Incident, Problem, Change and Request Management processes.
- Maximise the value of our ITSM platform by introducing smarter workflows, automation, AI‑assisted capabilities, self‑service and knowledge management to improve both the customer and analyst experience.
- Lead Major Incident Management, coordinating technical teams, stakeholder communications and post‑incident reviews.
- Act as a senior technical escalation point for complex issues where required.
- Use reporting, KPIs and service metrics to identify trends and drive continual service improvement.
- Work closely with Infrastructure and wider IT teams to improve end‑to‑end service delivery.
- Champion modern ITSM practices, continually exploring new platform capabilities and technologies that improve efficiency, reduce manual effort and enhance service quality.
Technologies
- AI
- Support
- ITIL
- ITSM
- JIRA
- ServiceNow
More
We are investing in the next phase of our IT Service Delivery capability and are focused on developing our Service Desk team, enhancing ITSM processes and raising service standards across the business. This is a fantastic opportunity to shape a modern, customer‑focused support function by making better use of automation, AI‑assisted capabilities, self‑service and smarter ways of working. The role is based in Brentwood with four days onsite per week, and offers a salary of £55,000 to £65,000 plus bonus. We work collaboratively across Infrastructure, Applications and other technology teams to improve end‑to‑end service delivery, and we are looking for someone who enjoys developing people as much as improving technology and processes.
last updated 29 week of 2026
IT Service Delivery Manager in Nottingham employer: Kinetech Recruitment
Join a dynamic and forward-thinking accountancy practice in Milton Keynes, where innovation meets collaboration. We offer a supportive work culture that values flexibility, allowing for hybrid working arrangements and open discussions about hours to suit your lifestyle. With a focus on employee growth, you will have access to continuous professional development opportunities, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Kinetech Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Kinetech Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Kinetech Recruitment!
✨Direct Apply to Kinetech Recruitment
Let's not forget to apply directly through the Kinetech Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Manager in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Kinetech Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Kinetech Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Kinetech Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
