2nd Line Support Engineer Billericay | Hybrid working, 4 days in office and 1 at home Hours: 8-5 or 9-6, rota or preference is fine. A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role. The Role With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up. You will be expected to: Take ownership of incidents and service requests, ensuring timely resolution Build hardware - laptops, tablets, phones, using Intune and Powershell. Support device management and application deployment using Intune Manage user accounts, permissions, onboarding, and offboarding Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based. Troubleshooting SQL based applications and API's. Policy and App deployment. Contribute to the IT knowledge base and share best practices Assist with the adoption and support of new technologies About You Prior experience in 2nd Line + roles where you will be expected to trouble shoot and resolve software and hardware issues, not just triage the problem. Essential: Strong troubleshooting skills with Windows operating systems Confident communicator across phone, email, and face-to-face Customer-focused, adaptable, and comfortable working in a fast-changing setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Please apply today for immediate CV review. Kinetech is acting as a recruiter in relation to this vacancy. See our website for more information on how we handle your data.
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2nd Line Support Engineer in London employer: Kinetech Recruitment
As a leading organisation in the education and training sector, we pride ourselves on being an excellent employer that values innovation and collaboration. Our hybrid working model allows for a balanced work-life dynamic, while our commitment to employee growth is reflected in our generous benefits package, including a 15% employer pension contribution and over 30 days of holiday. Join us in Central/North London, where you will have the opportunity to shape architectural direction and make a meaningful impact in a supportive and forward-thinking environment.
