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For Companies At a Glance
- Tasks: Drive tech improvements and enhance customer experiences across multiple sites.
- Company: Dynamic consumer services business with a focus on innovation.
- Benefits: Competitive salary, company car, excellent benefits, and hybrid working.
- Other info: Opportunity for growth and influence in a fast-paced environment.
- Why this job: Make a real impact by shaping technology use in a customer-focused organisation.
- Qualifications: Curiosity about tech, experience in product management or customer-focused roles.
The predicted salary is between 45000 - 45000 £ per year.
We are partnering with a major multi-site consumer services business to appoint a Product Manager focused on improving technology, customer experience and operational performance across a national estate. You will be responsible for identifying opportunities to improve how technology supports both internal teams and customers - from digital journeys and operational tooling through to AI-enabled solutions and continuous improvement initiatives.
The business operates in a fast-paced, multi-site environment where customer experience, operational efficiency and offering best-in-class solutions are all business-critical. This is not a desk-based product role. You will spend significant time in operational environments, speaking with stakeholders, identifying pain points, testing new ideas and helping turn innovation into scalable, commercially valuable solutions.
What you will be doing:
- Building strong relationships with stakeholders through regular site visits and proactive technology reviews.
- Identifying opportunities to improve customer journeys, operational efficiency and technology experiences.
- Researching emerging technology trends and AI-enabled tools, assessing practical use cases across the business.
- Running pilots and proof-of-concepts within live operational environments.
- Measuring impact, gathering feedback and supporting the rollout of successful solutions.
- Working closely with operational teams and external technology partners to deliver practical, high-impact outcomes.
- Management and prioritisation of product roadmaps and improvement initiatives.
- Representing the business at industry and technology events, bringing new ideas and insight back into the organisation.
What we are looking for:
We are looking for someone naturally curious about emerging technologies, commercially aware and practical in their approach. You may have recently started your journey in Product or Digital Product Management, or perhaps developed product, roadmap and delivery skills within an operational, technology or customer-focused role. You will ideally have owned product roadmap and managed and prioritised activities, balancing business needs, operational priorities and potential value/ROI.
Experience supporting or driving product initiatives to delivery - pilots, rollouts or continuous improvement activity within operational or customer-facing environments. Able to assess opportunities, challenge ideas and focus on solutions that are practical, scalable and commercially valuable. We are particularly interested in people who have worked in fast-paced, customer-focused or multi-site environments such as retail, consumer services, hospitality, leisure, transport or similar sectors.
Most importantly, we are looking for someone proactive, confident communicating with different audiences and happy spending time in operational environments understanding challenges first-hand.
Why join?
You will have genuine ownership, visibility and influence, with the freedom to explore new ideas, challenge existing ways of working and help deliver meaningful operational and customer impact at scale. This is an opportunity to help shape how a large, customer-focused organisation evolves its use of technology across frontline operations.
Apply now for immediate CV review.
Product Manager in City of London employer: Kinetech Recruitment
Contact Detail:
Kinetech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager in City of London
✨Tip Number 1
Get out there and network! Attend industry events, meetups, or even casual coffee chats with professionals in the field. Building relationships can open doors to opportunities that aren’t advertised.
✨Tip Number 2
Don’t just apply online; reach out directly! If you see a role you like, find someone in the company on LinkedIn and drop them a message. A personal touch can make all the difference.
✨Tip Number 3
Prepare for interviews by understanding the company’s products and challenges. Bring ideas to the table about how you could improve their technology and customer experience. Show them you’re proactive!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Product Manager in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Product Manager role. Highlight any experience you have in improving customer journeys or operational efficiency, as these are key aspects of the job.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about technology and customer experience. Share specific examples of how you've driven product initiatives or improvements in previous roles to show us what you can bring to the table.
Showcase Your Curiosity: We love candidates who are naturally curious about emerging technologies. In your application, mention any relevant trends or tools you've researched and how they could apply to our business. This shows us you're proactive and engaged!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. This helps us keep track of applications and ensures your CV gets into the right hands quickly!
How to prepare for a job interview at Kinetech Recruitment
✨Know Your Tech Trends
Make sure you brush up on the latest technology trends and AI tools relevant to the role. Being able to discuss how these can improve customer journeys and operational efficiency will show your curiosity and commercial awareness.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Highlight your experience in gathering feedback and turning it into actionable insights, as this is crucial for a Product Manager.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've identified pain points and implemented solutions. Be ready to discuss how you measured the impact of these initiatives and what you learned from them.
✨Be Ready for Operational Discussions
Since this role involves spending time in operational environments, prepare to talk about your experiences in similar settings. Show that you're comfortable engaging with different audiences and can communicate effectively across teams.