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- Tasks: Provide 2nd/3rd line support for critical business applications and troubleshoot issues.
- Company: Join a dynamic IT Service Desk at Kinetech in Brentwood.
- Benefits: Competitive salary, benefits, and a collaborative work environment.
- Other info: Hands-on role with opportunities for process improvement and immediate interviews.
- Why this job: Make a real impact by supporting bespoke systems and improving service delivery.
- Qualifications: Experience in application support and basic SQL skills required.
The predicted salary is between 32000 - 32000 £ per year.
6-Month Fixed-Term Contract (Potential Extension) Salary to £32,000 + Benefits | Onsite Working 4 days per week | Brentwood
We are recruiting for an Application Support Analyst to join a busy IT Service Desk, delivering 2nd and 3rd line support across a range of business-critical applications. You will support primarily bespoke systems, taking ownership of incidents, resolving issues, and ensuring applications remain stable and reliable. This role involves close collaboration with developers, infrastructure teams, and end users.
Key Responsibilities- Provide 2nd/3rd line support for business applications
- Manage and resolve incidents via ITSM tools
- Troubleshoot application and data issues (including SQL)
- Support user access, onboarding/offboarding
- Maintain documentation and knowledge articles
- Escalate complex issues where required
- Support releases and user testing
- Experience in application support (2nd line or above)
- Basic SQL skills
- Experience supporting bespoke/in-house systems
- Strong ITSM and troubleshooting skills
- Excellent communication and customer focus
- Microsoft platforms or Dynamics exposure
- ITIL awareness
- Experience with APIs or web applications
- Hands-on role supporting critical systems
- Collaborative technical environment
- Opportunity to improve processes and service delivery
- Competitive salary and benefits
Interviews are planned immediately. Please apply today for an immediate CV review.
Locations
Application Support Analyst in Chelmsford, Essex employer: Kinetech Recruitment
Contact Detail:
Kinetech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Chelmsford, Essex
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company and the role thoroughly. Be ready to discuss how your experience with application support and troubleshooting aligns with their needs. Confidence is key!
✨Tip Number 3
Showcase your skills! If you have any relevant projects or experiences, be sure to highlight them during interviews. Use examples that demonstrate your problem-solving abilities and customer focus.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Analyst in Chelmsford, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, especially 2nd and 3rd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your SQL knowledge and troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Analyst role. Mention your experience with bespoke systems and your collaborative spirit – we love teamwork!
Show Off Your ITSM Skills: Since this role involves managing incidents via ITSM tools, make sure to mention any relevant experience you have. We’re looking for someone who can hit the ground running, so highlight your familiarity with these tools!
Apply Through Our Website: Don’t forget to apply through our website for a quick CV review! It’s the best way to ensure your application gets noticed. We’re excited to see what you bring to the table!
How to prepare for a job interview at Kinetech Recruitment
✨Know Your Applications
Familiarise yourself with the specific business-critical applications mentioned in the job description. Understand their functionalities and common issues users face. This will help you demonstrate your knowledge and show that you're ready to take ownership of incidents.
✨Brush Up on SQL Skills
Since basic SQL skills are required, make sure you can confidently write simple queries and troubleshoot data issues. Practising some common SQL commands will not only boost your confidence but also impress the interviewers with your technical know-how.
✨Showcase Your ITSM Knowledge
Be prepared to discuss your experience with IT Service Management (ITSM) tools. Think of examples where you've effectively managed and resolved incidents. Highlighting your understanding of ITIL principles will also show that you’re aligned with best practices in application support.
✨Communicate Clearly
Excellent communication is key in this role, especially when collaborating with developers and end users. Practice explaining technical concepts in simple terms. During the interview, be sure to listen actively and respond thoughtfully to questions, showcasing your customer-focused approach.