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- Tasks: Provide 2nd and 3rd line support for critical business applications.
- Company: Join a dynamic IT Service Desk in Brentwood.
- Benefits: Competitive salary, benefits, and onsite work four days a week.
- Other info: Immediate interviews available; apply now for a quick CV review.
- Why this job: Make a real impact by ensuring application stability and reliability.
- Qualifications: Experience in application support and basic SQL skills required.
The predicted salary is between 32000 - 32000 £ per year.
6-Month Fixed-Term Contract (Potential Extension)
Salary to £32,000 + Benefits | Onsite Working 4 days per week | Brentwood
We're recruiting for an Application Support Analyst to join a busy IT Service Desk, delivering 2nd and 3rd line support across a range of business-critical applications. You'll support primarily bespoke systems, taking ownership of incidents, resolving issues, and ensuring applications remain stable and reliable.
- Provide 2nd/3rd line support for business applications
- Troubleshoot application and data issues (including SQL)
- Support user access, onboarding/offboarding
- Support releases and user testing
- Experience in application support (2nd line or above)
- Basic SQL skills
- Experience supporting bespoke/in-house systems
- Microsoft platforms or Dynamics exposure
- ITIL awareness
- Experience with APIs or web applications
- Hands-on role supporting critical systems
Competitive salary and benefits. Interviews are planned immediately (May 26). Please apply today for an immediate CV review. Please see our website for details on how we handle your data.
Application Support Analyst - IT in Brentwood employer: Kinetech Recruitment
Contact Detail:
Kinetech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - IT in Brentwood
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with application support, brush up on your SQL and problem-solving techniques. Be ready to discuss how you've resolved issues in the past.
✨Tip Number 3
Prepare some questions for your interviewer. Ask about the team dynamics, the types of applications you'll be supporting, or how they handle user onboarding. This shows you're engaged and thinking ahead!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed quickly. Plus, we’re keen to see your CV and get you in for an interview as soon as possible!
We think you need these skills to ace Application Support Analyst - IT in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, especially with bespoke systems. We want to see how your skills match the job description, so don’t be shy about showcasing your SQL knowledge and ITIL awareness!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Analyst role. Mention specific experiences that relate to troubleshooting and supporting business applications.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved incidents or supported user access in the past. We love seeing candidates who can take ownership of issues and ensure applications remain stable and reliable.
Apply Through Our Website: Don’t forget to apply through our website for a smooth application process! It’s the best way for us to handle your data and get your CV in front of the right people quickly.
How to prepare for a job interview at Kinetech Recruitment
✨Know Your Applications
Familiarise yourself with the specific business-critical applications mentioned in the job description. Understand their functionalities and common issues users face. This will help you demonstrate your knowledge and show that you're ready to take ownership of incidents.
✨Brush Up on SQL Skills
Since basic SQL skills are required, make sure you can confidently discuss SQL queries and troubleshooting. Practise writing simple queries and be prepared to explain how you've used SQL in past roles to resolve application issues.
✨Understand ITIL Principles
Having a grasp of ITIL concepts can set you apart. Be ready to discuss how ITIL practices can improve service delivery and incident management. This shows that you’re not just technically skilled but also understand the importance of structured processes.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of examples from your previous experience where you successfully resolved application issues or supported users. Use the STAR method (Situation, Task, Action, Result) to structure your answers.