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- Tasks: Provide 2nd/3rd line support for critical business applications and troubleshoot issues.
- Company: Join a dynamic IT Service Desk at Kinetech in Brentwood.
- Benefits: Competitive salary, benefits, and a collaborative work environment.
- Other info: Hands-on role with opportunities for process improvement and immediate interviews.
- Why this job: Make a real impact by supporting bespoke systems and improving service delivery.
- Qualifications: Experience in application support and basic SQL skills required.
The predicted salary is between 32000 - 32000 £ per year.
6-Month Fixed-Term Contract (Potential Extension)
Salary to £32,000 + Benefits | Onsite Working 4 days per week | Brentwood
We are recruiting for an Application Support Analyst to join a busy IT Service Desk, delivering 2nd and 3rd line support across a range of business-critical applications. You will support primarily bespoke systems, taking ownership of incidents, resolving issues, and ensuring applications remain stable and reliable. This role involves close collaboration with developers, infrastructure teams, and end users.
Key Responsibilities- Provide 2nd/3rd line support for business applications
- Manage and resolve incidents via ITSM tools
- Troubleshoot application and data issues (including SQL)
- Support user access, onboarding/offboarding
- Maintain documentation and knowledge articles
- Escalate complex issues where required
- Support releases and user testing
- Experience in application support (2nd line or above)
- Basic SQL skills
- Experience supporting bespoke/in-house systems
- Strong ITSM and troubleshooting skills
- Excellent communication and customer focus
- Microsoft platforms or Dynamics exposure
- ITIL awareness
- Experience with APIs or web applications
- Hands-on role supporting critical systems
- Collaborative technical environment
- Opportunity to improve processes and service delivery
- Competitive salary and benefits
Interviews are planned immediately (May 26). Please apply today for an immediate CV review.
Application Support Analyst in Brentwood employer: Kinetech Recruitment
Contact Detail:
Kinetech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Brentwood
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company and its applications, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have examples ready to showcase your skills.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be sure to highlight specific instances where you’ve resolved complex issues or improved processes. This will demonstrate your value as an Application Support Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Application Support Analyst in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, especially 2nd and 3rd line roles. We want to see how your skills match the job description, so don’t be shy about showcasing your SQL knowledge and troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Application Support Analyst role. Mention your experience with bespoke systems and how you’ve successfully resolved incidents in the past.
Show Off Your Communication Skills: Since this role involves collaboration with various teams, make sure to highlight your excellent communication skills in your application. We love candidates who can articulate their thoughts clearly and work well with others!
Apply Through Our Website: Don’t forget to apply through our website for a smooth application process! It helps us keep track of your application and ensures you get the attention you deserve. We can’t wait to hear from you!
How to prepare for a job interview at Kinetech Recruitment
✨Know Your Applications
Familiarise yourself with the specific business-critical applications mentioned in the job description. Understand their functionalities and common issues users face. This will help you demonstrate your knowledge and show that you're ready to take ownership of incidents.
✨Brush Up on SQL Skills
Since basic SQL skills are required, make sure you can confidently write simple queries and understand how to troubleshoot data issues. Practising some common SQL commands will give you an edge during technical discussions.
✨Master ITSM Tools
Get comfortable with IT Service Management (ITSM) tools, as you'll be managing and resolving incidents through them. If you have experience with specific tools, be prepared to discuss how you've used them effectively in past roles.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to collaborate with developers and support end users. Show that you can bridge the gap between technical and non-technical stakeholders.