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- Tasks: Provide 2nd/3rd line support for critical business applications and troubleshoot issues.
- Company: Join a dynamic IT Service Desk at Kinetech in Brentwood.
- Benefits: Competitive salary, benefits, and a collaborative work environment.
- Other info: Hands-on role with opportunities for process improvement and immediate interviews.
- Why this job: Make a real impact by supporting bespoke systems and improving service delivery.
- Qualifications: Experience in application support and basic SQL skills required.
The predicted salary is between 32000 - 32000 £ per year.
6-Month Fixed-Term Contract (Potential Extension) Salary to £32,000 + Benefits | Onsite Working 4 days per week | Brentwood
We are recruiting for an Application Support Analyst to join a busy IT Service Desk, delivering 2nd and 3rd line support across a range of business-critical applications. You will support primarily bespoke systems, taking ownership of incidents, resolving issues, and ensuring applications remain stable and reliable. This role involves close collaboration with developers, infrastructure teams, and end users.
Key Responsibilities- Provide 2nd/3rd line support for business applications
- Manage and resolve incidents via ITSM tools
- Troubleshoot application and data issues (including SQL)
- Support user access, onboarding/offboarding
- Maintain documentation and knowledge articles
- Escalate complex issues where required
- Support releases and user testing
- Experience in application support (2nd line or above)
- Basic SQL skills
- Experience supporting bespoke/in-house systems
- Strong ITSM and troubleshooting skills
- Excellent communication and customer focus
- Microsoft platforms or Dynamics exposure
- ITIL awareness
- Experience with APIs or web applications
- Hands-on role supporting critical systems
- Collaborative technical environment
- Opportunity to improve processes and service delivery
- Competitive salary and benefits
Interviews are planned immediately (May 26). Please apply today for an immediate CV review.
Application Support Analyst employer: Kinetech Recruitment
Contact Detail:
Kinetech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for those interviews like a pro! Research the company and the role thoroughly. Be ready to discuss how your experience with application support and troubleshooting aligns with their needs. Confidence is key!
✨Tip Number 3
Showcase your skills! If you have any relevant projects or experiences, be sure to highlight them during interviews. Use examples that demonstrate your problem-solving abilities and customer focus.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in application support, especially 2nd and 3rd line roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your SQL knowledge and any bespoke systems you've worked with!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Application Support Analyst role. Mention your troubleshooting skills and how you’ve successfully managed incidents in the past. We love a good story!
Show Off Your Communication Skills: Since this role involves collaboration with various teams, make sure to highlight your excellent communication skills in your application. We want to know how you’ve effectively communicated with developers, users, and other stakeholders in previous roles.
Apply Through Our Website: Don’t forget to apply through our website for a smooth application process! It helps us keep track of your application and ensures you get an immediate CV review. We’re excited to see what you bring to the table!
How to prepare for a job interview at Kinetech Recruitment
✨Know Your Applications
Familiarise yourself with the specific business-critical applications mentioned in the job description. Understand their functionalities and common issues users face. This will help you demonstrate your knowledge and show that you're ready to take ownership of incidents.
✨Brush Up on SQL Skills
Since basic SQL skills are required, make sure you can confidently write simple queries and understand how to troubleshoot data issues. Practising some common SQL commands will give you an edge during technical discussions.
✨Showcase Your ITSM Knowledge
Be prepared to discuss your experience with IT Service Management tools. Highlight any specific tools you've used and how you've managed incidents in the past. This will show your familiarity with the processes and your ability to resolve issues efficiently.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to collaborate with developers and end users. Being able to convey information clearly will set you apart from other candidates.