At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware/software issues.
- Company: Join a growing organisation with a vibrant IT Support team.
- Benefits: Hybrid working, flexible hours, and opportunities for career advancement.
- Other info: Dynamic workplace with a focus on innovation and teamwork.
- Why this job: Make a real impact by solving tech challenges in a fast-paced environment.
- Qualifications: Experience in 2nd Line Support and strong troubleshooting skills required.
The predicted salary is between 45000 - 50000 £ per year.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.
The Role
- Take ownership of incidents and service requests, ensuring timely resolution.
- Build hardware - laptops, tablets, phones, using Intune and Powershell.
- Support device management and application deployment using Intune.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
- Troubleshooting SQL based applications and APIs.
- Policy and App deployment.
- Contribute to the IT knowledge base and share best practices.
- Assist with the adoption and support of new technologies.
About You
- Prior experience in 2nd Line + roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem.
- Essential: Strong troubleshooting skills with Windows operating systems.
- Confident communicator across phone, email, and face-to-face.
- Customer-focused, adaptable, and comfortable working in a fast-changing setting.
- Able to prioritise and manage multiple tasks.
- Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune.
- Understanding of ITIL or similar IT Service Management frameworks.
Please apply today for immediate CV review.
2nd Line Support Engineer employer: Kinetech Recruitment
Join a dynamic and forward-thinking accountancy practice in Milton Keynes, where innovation meets collaboration. We offer a supportive work culture that values flexibility, allowing for hybrid working arrangements and open discussions about hours to suit your lifestyle. With a focus on employee growth, you will have access to continuous professional development opportunities, making this an excellent place for those seeking meaningful and rewarding employment.
