At a Glance
- Tasks: Provide 2nd Line Support, troubleshoot issues, and manage user accounts in a dynamic IT environment.
- Company: Join a growing organisation with a vibrant IT Support team in Billericay.
- Benefits: Enjoy hybrid working, competitive hours, and opportunities for professional growth.
- Other info: Fast-paced environment with chances to step up into server support.
- Why this job: Make a real impact by solving technical challenges and supporting innovative technologies.
- Qualifications: Experience in 2nd Line Support, strong troubleshooting skills, and knowledge of M365 and Azure.
The predicted salary is between 30000 - 40000 € per year.
Billericay Hybrid working, 4 days in office and 1 at home.
Hours: 8-5 or 9-6, rota or preference is fine.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.
The Role
- Take ownership of incidents and service requests, ensuring timely resolution.
- Build hardware - laptops, tablets, phones, using Intune and Powershell.
- Support device management and application deployment using Intune.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
- Troubleshooting SQL based applications and API's.
- Policy and App deployment.
- Contribute to the IT knowledge base and share best practices.
- Assist with the adoption and support of new technologies.
About You
- Prior experience in 2nd Line + roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem.
- Essential:
- Strong troubleshooting skills with Windows operating systems.
- Confident communicator across phone, email, and face-to-face.
- Customer-focused, adaptable, and comfortable working in a fast-changing setting.
- Able to prioritise and manage multiple tasks.
- Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune.
- Understanding of ITIL or similar IT Service Management frameworks.
Given the chance to step up and take on some light Server work, this is a great opportunity for an established 2nd Line Engineer who'd like to take on a little more.
Please apply today for immediate CV review.
2nd Line Support Engineer in Colchester employer: KINETECH RECRUITMENT LTD
Kinetech is an excellent employer that fosters a dynamic and supportive work culture, ideal for a 2nd Line Support Engineer looking to thrive in a fast-paced environment. With hybrid working arrangements, competitive hours, and opportunities for professional growth, employees are encouraged to take ownership of their roles while enjoying the benefits of a collaborative team atmosphere. Located in Billericay, the company offers a unique chance to engage with cutting-edge technologies and contribute to meaningful projects, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Colchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to 2nd Line Support. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your troubleshooting skills during the interview. Be ready to discuss specific examples where you resolved issues, especially with Windows OS and M365 applications.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace 2nd Line Support Engineer in Colchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line Support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that demonstrate your customer-focused approach and adaptability in fast-paced environments.
Show Off Your Technical Skills:We’re looking for someone with strong knowledge of M365, Intune, and SQL-based applications. Be sure to mention any hands-on experience you have with these technologies in your application. It’ll help us see how you can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you get the attention you deserve. Plus, it’s super easy!
How to prepare for a job interview at KINETECH RECRUITMENT LTD
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows operating systems and M365. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your hands-on experience.
✨Communicate Clearly
Since this role involves a lot of communication, practice explaining technical concepts in simple terms. Whether it's over the phone or face-to-face, being able to convey information clearly will set you apart from other candidates.
✨Show Your Customer Focus
Prepare to share instances where you've gone above and beyond for users. Highlight your adaptability and how you handle fast-paced environments, as this is crucial for the role.
✨Familiarise Yourself with the Tools
Get comfortable with Intune, Powershell, and SQL-based applications before the interview. Being able to discuss your experience with these tools will demonstrate your readiness for the responsibilities outlined in the job description.
