At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware and software issues.
- Company: Join a growing organisation with a dynamic IT Support team.
- Benefits: Hybrid working, flexible hours, and opportunities for career advancement.
- Other info: Great chance to learn and grow with new technologies.
- Why this job: Step up your tech game and make a real impact in a fast-paced environment.
- Qualifications: Experience in 2nd Line Support with strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.
The Role
- Take ownership of incidents and service requests, ensuring timely resolution.
- Build hardware - laptops, tablets, phones, using Intune and Powershell.
- Support device management and application deployment using Intune.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
- Troubleshooting SQL based applications and API's.
- Policy and App deployment.
- Contribute to the IT knowledge base and share best practices.
- Assist with the adoption and support of new technologies.
About You
- Prior experience in 2nd Line + roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem.
- Essential:
- Strong troubleshooting skills with Windows operating systems.
- Confident communicator across phone, email, and face-to-face.
- Customer-focused, adaptable, and comfortable working in a fast-changing setting.
- Able to prioritise and manage multiple tasks.
- Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune.
- Understanding of ITIL or similar IT Service Management frameworks.
Given the chance to step up and take on some light Server work, this is a great opportunity for an established 2nd Line Engineer who'd like to take on a little more. Please apply today for immediate CV review.
2nd Line Support Engineer in Billericay employer: KINETECH RECRUITMENT LTD
Kinetech is an excellent employer that fosters a dynamic and supportive work culture, ideal for a 2nd Line Support Engineer looking to thrive in a fast-paced environment. With hybrid working options and a focus on employee growth, you will have the opportunity to enhance your technical skills while contributing to innovative projects. The company values collaboration and offers a range of benefits, making it a rewarding place to build your career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Billericay
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about resolving issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace 2nd Line Support Engineer in Billericay
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your troubleshooting skills, especially with Windows and M365, as these are key for us.
Showcase Your Communication Skills:Since you'll be communicating with users across the business, it's important to demonstrate your confident communication style. Use clear language in your application to show us you can convey technical information effectively.
Highlight Relevant Experience:If you've got experience in 2nd Line Support or similar roles, make it stand out! We want to see how you've taken ownership of incidents and resolved issues in a fast-paced environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at KINETECH RECRUITMENT LTD
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows operating systems and M365. Be ready to discuss specific scenarios where you've resolved software or hardware issues, as this will show your hands-on experience.
✨Communicate Clearly
Since the role requires confident communication across various channels, practice explaining technical concepts in simple terms. This will help demonstrate your ability to connect with users who may not be as tech-savvy.
✨Show Your Customer Focus
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to assist a user or improve their experience, as this is crucial in a fast-paced support environment.
✨Familiarise Yourself with ITIL
Understanding ITIL or similar frameworks can set you apart. Brush up on how these frameworks apply to incident management and service requests, and be ready to discuss how you’ve implemented best practices in your previous roles.
