At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware and software issues.
- Company: A growing organisation with a dynamic IT Support team.
- Benefits: Hybrid working, flexible hours, and opportunities for career advancement.
- Other info: Opportunity to step up into light Server work and contribute to IT knowledge.
- Why this job: Join a fast-paced environment and make a real difference in tech support.
- Qualifications: Experience in 2nd Line Support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.
With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up.
- Build hardware - laptops, tablets, phones, using Intune and Powershell.
- Support device management and application deployment using Intune.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
- Troubleshooting SQL based applications and API’s.
- Policy and App deployment.
- Contribute to the IT knowledge base and share best practices.
Prior experience in 2nd Line + roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem.
Strong troubleshooting skills with Windows operating systems.
Confident communicator across phone, email, and face-to-face.
Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune.
Understanding of ITIL or similar IT Service Management frameworks.
Given the chance to step up and take on some light Server work, this is a great opportunity for an established 2nd Line Engineer who’d like to take on a little more.
Please apply today for immediate CV review.
Locations
2nd Line Support Engineer - Urgent in Billericay, Essex employer: KINETECH RECRUITMENT LTD
Join a dynamic and growing organisation in Billericay as a 2nd Line Support Engineer, where you will thrive in a supportive work culture that values innovation and collaboration. Enjoy the benefits of hybrid working, opportunities for professional growth, and the chance to enhance your technical skills while contributing to a high-performing IT support team. With a focus on employee development and a commitment to delivering exceptional service, this role offers a rewarding environment for those looking to advance their careers in IT.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer - Urgent in Billericay, Essex
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting techniques, especially with Windows and SQL-based applications. We want to see you confidently tackle those tricky issues that come your way.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone, via email, or face-to-face, being able to explain technical problems in simple terms is key. We love a candidate who can connect with users and make their day easier.
✨Tip Number 3
Show us your passion for learning! If you're keen to step up into some light server work, let that enthusiasm shine through in your conversations. We appreciate candidates who are eager to grow and take on new challenges.
✨Tip Number 4
Don’t forget to check out our website! It’s packed with info on how we handle your data and what we’re all about. Plus, applying through our site gives you a better chance of landing that interview!
We think you need these skills to ace 2nd Line Support Engineer - Urgent in Billericay, Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line Support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Technical Skills:Since this role involves working with tools like Intune, Powershell, and SQL applications, make sure to mention your experience with these technologies. We’re looking for someone who can hit the ground running, so highlight any relevant projects or tasks you've tackled.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, you’ll find more info about how we handle your data there!
How to prepare for a job interview at KINETECH RECRUITMENT LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and M365. Be ready to discuss your experience with Intune, Powershell, and SQL-based applications. The more confident you are in your knowledge, the better you'll impress the interviewers.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved complex software and hardware issues in previous roles. Think about the steps you took, the challenges you faced, and how you overcame them. This will demonstrate your problem-solving abilities and your hands-on experience.
✨Communicate Clearly and Confidently
Since this role involves a lot of communication, practice articulating your thoughts clearly. Whether it's over the phone, via email, or face-to-face, being able to explain technical concepts in simple terms is key. Consider doing mock interviews with friends to build your confidence.
✨Understand the Company Culture
Research the organisation and its values before the interview. Knowing their approach to IT support and how they operate can help you tailor your answers to fit their culture. It shows you're genuinely interested and can help you connect better during the conversation.
