At a Glance
- Tasks: Provide top-notch technical support and troubleshoot software and hardware issues.
- Company: Join a growing organisation with a vibrant IT Support team.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for career advancement.
- Other info: Opportunity to step up into light Server work and contribute to IT knowledge.
- Why this job: Make a real impact by supporting users and enhancing their tech experience.
- Qualifications: Experience in 2nd Line Support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.
With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up.
- Build hardware - laptops, tablets, phones, using Intune and Powershell.
- Support device management and application deployment using Intune.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
- Troubleshooting SQL based applications and API’s.
- Policy and App deployment.
- Contribute to the IT knowledge base and share best practices.
Prior experience in 2nd Line + roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem.
Strong troubleshooting skills with Windows operating systems.
Confident communicator across phone, email, and face-to-face.
Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune.
Understanding of ITIL or similar IT Service Management frameworks.
Given the chance to step up and take on some light Server work, this is a great opportunity for an established 2nd Line Engineer who’d like to take on a little more.
Please apply today for immediate CV review.
See our website for more information on how we handle your data.
Locations
2nd Line Support Engineer, Microsoft in Billericay, Essex employer: KINETECH RECRUITMENT LTD
Join a dynamic and growing organisation in Billericay as a 2nd Line Support Engineer, where you will thrive in a supportive work culture that values innovation and collaboration. With hybrid working options, competitive hours, and opportunities for professional growth, this role offers the chance to enhance your technical skills while contributing to a high-performing IT support team. Enjoy the unique advantage of working in a fast-paced environment that encourages knowledge sharing and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer, Microsoft in Billericay, Essex
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of M365, Intune, and SQL troubleshooting. The more confident you are with these tools, the better you'll shine in interviews.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or face-to-face, being able to explain technical issues clearly is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving prowess! Prepare some examples of how you've tackled tricky tech issues in the past. This will help you stand out as someone who can handle the fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we handle your data with care, so you can focus on landing that job!
We think you need these skills to ace 2nd Line Support Engineer, Microsoft in Billericay, Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 2nd Line Support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills can contribute to our team. We love seeing genuine enthusiasm for the position.
Show Off Your Technical Skills:Be specific about your experience with Microsoft applications, Intune, and SQL-based troubleshooting. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:Don’t forget to apply through our website for a smooth application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at KINETECH RECRUITMENT LTD
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft applications like Teams, Exchange, and SharePoint. Be ready to discuss how you've used these tools in past roles and any troubleshooting experiences you've had with SQL-based applications.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved hardware and software issues in previous positions. Think about the steps you took to diagnose problems and how you communicated solutions to users—this will showcase your problem-solving abilities.
✨Familiarise Yourself with ITIL Frameworks
Since understanding ITIL or similar frameworks is important for this role, take some time to review key concepts. Be ready to discuss how you've applied these principles in your work, especially in managing user accounts and permissions.
✨Practice Your Communication Skills
As a 2nd Line Support Engineer, you'll need to communicate effectively across various channels. Practice explaining technical concepts in simple terms, as well as how you would handle difficult conversations with users who may be frustrated with their tech issues.
