At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware and software issues.
- Company: Join a growing organisation with a dynamic IT Support team.
- Benefits: Hybrid working, flexible hours, and opportunities for career advancement.
- Other info: Fast-paced environment with chances to step up into server support.
- Why this job: Make a real impact by supporting innovative technologies and helping users thrive.
- Qualifications: Experience in 2nd Line Support with strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.
The Role
- Take ownership of incidents and service requests, ensuring timely resolution.
- Build hardware - laptops, tablets, phones, using Intune and Powershell.
- Support device management and application deployment using Intune.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
- Troubleshooting SQL based applications and API’s.
- Policy and App deployment.
- Contribute to the IT knowledge base and share best practices.
- Assist with the adoption and support of new technologies.
About You
- Prior experience in 2nd Line + roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem.
- Essential:
- Strong troubleshooting skills with Windows operating systems.
- Confident communicator across phone, email, and face-to-face.
- Customer-focused, adaptable, and comfortable working in a fast-changing setting.
- Able to prioritise and manage multiple tasks.
- Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune.
- Understanding of ITIL or similar IT Service Management frameworks.
Given the chance to step up and take on some light Server work, this is a great opportunity for an established 2nd Line Engineer who’d like to take on a little more.
Please apply today for immediate CV review.
Locations
2nd Line Support Engineer in Billericay, Essex employer: KINETECH RECRUITMENT LTD
Kinetech is an excellent employer for a 2nd Line Support Engineer, offering a dynamic work environment in Billericay with a hybrid working model that promotes work-life balance. Employees benefit from a culture of continuous learning and growth, with opportunities to advance into 3rd Line and Server support roles, while enjoying the support of a collaborative team dedicated to delivering high-quality technical assistance. The company values adaptability and customer focus, making it an ideal place for those looking to thrive in a fast-paced IT landscape.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Billericay, Essex
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about resolving issues, brush up on your technical knowledge and be ready to demonstrate your problem-solving abilities during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! Asking insightful questions shows that you’re engaged and helps you determine if the company is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace 2nd Line Support Engineer in Billericay, Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd Line Support and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've tackled challenges in fast-paced environments and how you’ve contributed to IT knowledge bases.
Show Off Your Communication Skills:As a 2nd Line Support Engineer, you'll need to communicate effectively. In your application, demonstrate your ability to convey complex technical information clearly. We love candidates who can connect with users across different platforms!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at KINETECH RECRUITMENT LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and M365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with tools like Intune and Powershell.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with customers or colleagues, whether over the phone, via email, or face-to-face.
✨Demonstrate Your Problem-Solving Ability
Prepare to share specific examples of how you've taken ownership of incidents and resolved them efficiently. Highlight any experience you have with SQL-based applications and how you've tackled challenges in the past.
✨Be Ready for a Fast-Paced Environment
This role is all about adaptability, so think of times when you've had to manage multiple tasks under pressure. Show that you're comfortable with change and can prioritise effectively, which is key in a busy IT support team.
