At a Glance
- Tasks: Provide top-notch technical support and troubleshoot hardware and software issues.
- Company: Join a growing organisation with a dynamic IT Support team.
- Benefits: Hybrid working, flexible hours, and opportunities for career advancement.
- Other info: Great chance to work with new technologies and enhance your IT skills.
- Why this job: Make a real impact by solving tech challenges in a fast-paced environment.
- Qualifications: Experience in 2nd Line Support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Billericay Hybrid working, 4 days in office and 1 at home.
Hours: 8-5 or 9-6, rota or preference is fine.
A growing organisation is seeking a Technical Support Analyst to join its busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role.
The Role
- With first line tasks largely automated, this role is focused on 2nd Line Support with some 3rd Line and Server support for those able or wishing to step up.
- Take ownership of incidents and service requests, ensuring timely resolution.
- Build hardware - laptops, tablets, phones, using Intune and Powershell.
- Support device management and application deployment using Intune.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end-user software, and applications - This includes Microsoft Applications such as Teams, Exchange, Sharepoint, and other business applications which are SQL based.
- Troubleshooting SQL based applications and API's.
- Policy and App deployment.
- Contribute to the IT knowledge base and share best practices.
- Assist with the adoption and support of new technologies.
About You
- Prior experience in 2nd Line + roles where you will be expected to troubleshoot and resolve software and hardware issues, not just triage the problem.
Essential:
- Strong troubleshooting skills with Windows operating systems.
- Confident communicator across phone, email, and face-to-face.
- Customer-focused, adaptable, and comfortable working in a fast-changing setting.
- Able to prioritise and manage multiple tasks.
- Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune.
- Understanding of ITIL or similar IT Service Management frameworks.
Please apply today for immediate CV review.
2nd Line Support Engineer employer: KINETECH RECRUITMENT LTD
KINETECH RECRUITMENT LTD is an excellent employer for those looking to advance their finance careers in a dynamic and supportive environment. With a focus on collaboration and professional growth, employees benefit from hands-on experience with industry leaders and access to cutting-edge finance technologies. The remote role in Greater London allows for flexibility while being part of a rapidly expanding team dedicated to fostering long-term career development.
