At a Glance
- Tasks: Support Account Managers in delivering exceptional client service and managing accounts effectively.
- Company: Join KINESSO, a leading performance marketing agency with a global presence.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to learn and grow in a fast-paced, innovative industry.
- Why this job: Be part of a tech-driven team that transforms client strategies into actionable growth.
- Qualifications: Strong communication skills and a passion for digital marketing.
The predicted salary is between 50000 - 65000 £ per year.
About Us
KINESSO is the technology-driven performance marketing agency that sits at the very heart of IPG Mediabrands, providing actionable growth for both our agency partners and clients. We turn 'action' into 'outcome' for our clients, leveraging our unique capabilities in optimization, analytics, AI, and experimentation. KINESSO has brought together the collective power of what was formerly Matterkind, Reprise, and Kinesso under one collective entity that will serve as the most powerful delivery engine in the industry. We have extensive offerings spanning performance marketing and data and technology. Fuelled by a deep understanding of consumer behaviour, we offer an end-to-end engine of planning and optimization while also delivering on data-driven strategy for social platforms, actionable growth in e-commerce, and creating curated marketplaces specific to each client's function and needs. The company has more than 6,000 employees operating in more than 60 countries. Learn more at www.KINESSO.com
Role Description
You will largely support the Account Managers and Account Directors in the day-to-day running of their accounts but for any smaller accounts assigned to you, you will ensure that our clients are serviced in a proactive, professional and timely manner. By executing strong project and process management, you will also work closely with the internal craft teams to ensure smooth delivery of all planned tasks, reporting progress back to the account leads and clients on a consistent basis. You will be a highly organised individual that takes pride in all elements of your work, ensuring that all internal documents are updated on a weekly basis and that any outward-facing documentation is delivered in accordance with the business’ brand and customer service guidelines. Given that people interaction also plays a pivotal part in your role, you will build strong relationships again, both internally and externally. With your clients, you will meet with them on a frequent basis, both informally and formally, and internally, you will be pragmatic in nature to always ensure the best outcome for your clients. As a secondary KPI, you will also learn how to commercially grow your assigned accounts, dedicating time to learning about our wider business offerings and getting up to speed with everything that’s going on in the industry, to start putting forward cross and upsell opportunity suggestions.
Key Responsibilities
- Digital Expertise
- Commitment to learn about the many digital channels we work across (PPC, SEO, Affiliates, Social and Programmatic), keeping up to date with the latest industry news and developments as the landscape continues to change
- Develop full working knowledge of our key reporting and tracking tools, as well as have good Excel and Power Point skills
- Strong communication and presentation skills, in order to effectively contribute to managing client accounts and their expectations
- Account/Client Management
- Fulfil relevant daily, weekly, monthly and quarterly tasks, ensuring that all campaigns are executed to plan and meet the targets
- Work with the wider teams to ensure that: campaign / project timelines, cost estimates, schedules and forecasts are accurately adhered to ensure reporting is accurate and assist with developing presentations to the highest level of quality and integrity
- Help in preparing strategies and plans across multiple digital channels
- Help in preparing performance review presentations
- Develop and distribute accurate contact reports and minutes from any relevant meetings and conversations
- Coordinate and distribute regular status reports
- Complete timesheets on a regular, minimum weekly basis
- Meet commitments and complete tasks as agreed and within agreed timeframes
- Keep clients and account teams updated on the status of account activities
Senior Account Executive - Client Success employer: KINESSO UK&I
KINESSO is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. With a commitment to employee growth, we offer extensive training and development opportunities, empowering our team members to excel in their roles while working with cutting-edge technology in performance marketing. Located in a vibrant industry hub, KINESSO provides a stimulating environment that encourages creativity and professional advancement, making it an ideal place for those seeking meaningful and rewarding careers.
