Job Description
About Kindred At Kindred, we are focussed on our people, our community and our environment. One of our key priorities therefore is to create a positive and inclusive environment for all individuals. As an equal opportunities employer, we firmly believe in giving full and fair consideration to all applicants, without discrimination based on age, disability, ethnicity, sexual orientation, sex, gender reassignment, socio-economic background, religion or belief, marriage and civil partnerships, or pregnancy and maternity.
Role Overview:
The Operations Support Administrator role is responsible for overseeing operational performance within their region, ensuring compliance, quality, and accurate reporting across all sites.
About The Role
Key Responsibilities:
Produce and maintain client reports. Monitor quality audit outcomes and produce regional reports. Ensure all operational data is accurate and submitted within required timescales. Assist with coordination of information, reporting inputs and ad hoc operational requests. Maintain audit action trackers and follow up outstanding actions with managers. Monitor reporting deadlines and chase missing information or overdue submissions. Maintain site and contract records, including signed audits, client reports and operational correspondence.
Monitor shared operational inboxes and direct enquiries to the appropriate team. Arrange operational meetings, prepare supporting documents and follow up agreed actions. Support contract mobilisations by maintaining checklists, crib sheets and progress trackers. Coordinate approved equipment, consumable and uniform orders, and follow up deliveries with suppliers. Collate authorised payroll information and supporting documents within agreed deadlines.
Support recruitment and new starter administration by tracking vacancies and outstanding documents. Maintain compliance and training trackers, highlighting missing documents or overdue training. Log client feedback and complaints, and track updates from the responsible manager. Identify opportunities to improve administrative processes and reporting efficiency. Requirements, Skills & Experience Experience in an administrative or operational support role. Experience coordinating orders, equipment, uniforms or suppliers.
Strong organisational skills with the ability to manage multiple priorities. Excellent attention to detail and accuracy. Confident communicator with internal teams and external suppliers. Good problem-solving skills and ability to work independently. Competent in Microsoft Excel, Word and Outlook. Reliable, proactive and flexible with a positive, team-focused approach. Ability to handle confidential information appropriately.
Experience using leading AI platforms such as Claude, ChatGPT or similar large to create AI agents, automate workflows and improve business processes would be a significant advantage. We are looking for someone who is excited by emerging technology and enjoys finding practical ways to increase efficiency through AI. Minimum Criteria Disclosure: We give full and fair consideration to all applicants.
We will interview everyone who has declared they have a disability, or has served or is serving in the armed forces, if they meet the minimum criteria for the position Minimum Criteria Applicants must be able to: Complete administrative and operational support tasks accurately. Use Outlook, Word and Excel to maintain reports, trackers and operational data. Manage routine requests, approvals and deadlines across regional/site teams. Communicate clearly and professionally with managers, colleagues and suppliers. Handle confidential information appropriately. Follow operational and compliance procedures, escalating issues when required.
Additional Information
Kindred are proud to be a bronze holder of the Defence Employer Recognition Scheme. Kindred is a disability-confident employer and welcomes applicants from all backgrounds. We will support any reasonable adjustments to ensure a safe and inclusive working environment.
Contact Us
If you wish to disclose confidentially that you have disability or are an armed forces veteran, please email: If you require reasonable adjustments to be made during the recruitment process, please also use the same email address.
Operations Support Administrator in London employer: Kindred
At Kindred, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Tyseley, Birmingham. Our commitment to employee growth is reflected in our tailored training programs and recognition initiatives, ensuring that every team member feels valued and empowered. Join us as a Cleaner and contribute to a culture that prioritises safety, respect, and community spirit while enjoying competitive pay and the opportunity to make a meaningful impact in our educational facilities.
