Account Director

Job Title: Account Director

Location: UK (Fully WFH with access to a shared workspace)

Department: Commercial Operations

Reports to: COO / CBO

About Kindred

Kindred is a tech Social Enterprise that transforms e-commerce transactions into a force for good. Kindred\’s tech empowers 500 million users with 550,000+ online savings, from 100,000+ advertisers, allowing our publisher partners to earn commission on every purchase, and direct those funds to support ESG initiatives and charitable causes. Kindred\’s cross-device tech leverages our proprietary SDKs and APIs to provide users with the best online shopping experience, whilst driving meaningful and impactful change.

Kindred is passionate about the success of its people and is committed to their personal development. Our team members are our greatest asset, they are ambitious and work at speed and we support them to successfully achieve goals and ambitions. The ideal candidate will be attracted by the opportunity to make quick progress in their career and thrive in this environment.

Job Summary:

We are seeking a strategic, results-driven Account Director to lead key client relationships and drive account growth. As the senior point of contact for assigned clients, you will be responsible for developing long-term partnerships, ensuring the successful delivery of Kindred’s services across the OEM, Telco and Media sectors. This role requires strong leadership, communication, and project management skills, as well as a deep understanding of client business needs and industry trends.

Key Responsibilities:

• Client Relationship Management: Serve as the primary liaison for high-profile clients, ensuring trust, satisfaction, and long-term engagement leveraging Kindred’s leading technology solutions.
• Strategic Planning: Develop and oversee strategic plans and initiatives that align with client goals and deliver measurable results.
• Project Oversight: Ensure timely and successful delivery of solutions according to client objectives and deadlines.
• Budget Management: Oversee account budgets, forecasts, and profitability while ensuring cost-effective service delivery.
• Business Development: Identify and pursue opportunities to grow existing accounts and secure new business.
• Reporting: Prepare and present regular performance reports, insights, and recommendations to clients and internal stakeholders.

Qualifications:

• Experience of working within a technology focused company.
• 3 – 5 years of account management experience.
• Proven track record of managing large accounts and delivering strategic results.
• Exceptional communication, negotiation, and presentation skills.
• Strong understanding of the affiliate, programmatic ecosystem or SaaS products.
• Ability to work with cross-functional teams and manage multiple priorities under pressure.
• Strong analytical capabilities, and the ability to generate data-informed decisions from self-conducted research
• Excellent client-facing skills; strong interpersonal, communication, and coordination skills.

Some of the perks include:

• Fully remote
• Competitive compensation package
• Health insurance
• 25 days holiday + UK bank holidays