Customer Account Management Representative in Loughborough

Our Work Matters

At Kindeva we make products that save lives, ensuring better health and well-being for patients around the world.

The Impact You Will Make

In this role you will develop/maintain the working partnerships with all customers (internal & external) managing customer expectations, orders and requirements, whilst providing a world‑class experience/service to support the business to achieve our goals and objectives. This role is pivotal in ensuring a high level of responsibility for all supply and customer service aspects for our customers are met. You will demonstrate customer service skills/experience on key strategic accounts managing high level account complexity.

Key Responsibilities Include, But Are Not Limited To:

• Lead the customer service activities for strategic accounts.
• Manage customer orders in a timely and accurate manner.
• Liaise with supply chain planning team to confirm delivery dates are met On Time and In Full (OTIF), pricing is correctly maintained, and all parties are kept up to date.
• Release/allocate stock to customer orders using appropriate systems.
• Lead and participate in customer S&OP reviews.
• Communicate past and future account receivable information to customers.
• Involvement in supply aspects of new business introductions, closely working with customers and internal colleagues to ensure the product is supplied on time and in line with all contractual agreements.
• Monthly reporting of service statistics performance (both internal and external).
• Professional and timely handling of all service complaints and adjustments.
• Act in a professional manner supporting regular teams/in‑person on‑site meetings.
• Contributing and sharing ‘best practice’ with colleagues.
• Ensure adherence to processes / procedures and regulatory requirements to ensure we maintain our ISO Quality accreditation & Global Financial Standards.

Skills & Experience:

• 3+ years’ experience in customer account management role or similar.
• Previous experience in a regulated industry e.g. pharmaceutical or food & beverage industry is preferable.
• Action‑oriented to remove barriers and achieve results within a changing environment.
• Computer literate, familiar with Microsoft Word and Excel.

Key Capabilities:

• Excellent interpersonal and communication skills, both written & oral at all levels.
• Able to work both as part of a cross‑functional team but also act independently.
• Comfortable working with detailed information, able to see the overall business picture.
• Demonstrate flexibility, strategic thinking and drive to succeed.
• Able to deliver results accurately within demanding time frames.
• Adapt to changing priorities, timelines, and expectations without compromising on quality.
• Maintain a high standard of accuracy, completeness, and documentation.
• Champion data integrity and a right first‑time culture.
• Good decision‑making and problem‑solving skills.

What We Offer:

• Attractive compensation package.
• Company pension scheme (up to 10% employer contribution).
• 25 days holiday per year (plus bank holidays) plus service days after 5 years.
• Private Medical Insurance.
• Company sick pay.
• Employee Assistance Program with 24/7 confidential helpline support for employee and immediate family.
• Life assurance of four times life cover salary.
• Flexible working hours.
• Wellness programmes.
• Employee recognition program.
• Employee development.
• Free on‑site parking.
• Discount and cashback at many retailers.
• Cycle to work scheme.
• Flu vaccinations.
• Employee referral scheme.

Additional Information:

• Working Hours: 37.5hrs per week
• Location: Charnwood Campus, Loughborough
• All applicants must be eligible to work in the UK.
• Kindeva does not accept unsolicited assistance from headhunters or recruitment firms for any of our job openings.
• Kindeva is an Equal Opportunity Employer.