Customer Account Management Representative in Loughborough

Our Work Matters: At Kindeva we make products that save lives, ensuring better health and well-being for patients around the world.

The Impact You Will Make: In this role you will develop/maintain the working partnerships with all customers (internal & external) managing customer expectations, orders and requirements, whilst providing a world-class experience/service to support the business to achieve our goals and objectives. This role is pivotal in ensuring a high level of responsibility for all supply and customer service aspects for our customers are met. You will demonstrate customer service skills/experience on key strategic accounts managing high level account complexity.

Key Responsibilities include, but are not limited to:

• Lead the customer service activities for strategic accounts.
• Manage customer orders in a timely and accurate manner.
• Liaise with supply chain planning team to confirm delivery dates are met On Time and In Full (OTIF), pricing is correctly maintained, and all parties are kept up to date.
• Release/allocate stock to customer orders using appropriate systems.
• Lead and participate in customer S&OP reviews.
• Communicate past and future account receivable information to customers.
• Involvement in supply aspects of new business introductions, closely working with customers and internal colleagues to ensure the product is supplied on time and in line with all contractual agreements.
• Monthly reporting of service statistics performance (both internal and external).
• Professional and timely handling of all service complaints and adjustments.
• Act in a professional manner supporting regular teams/in-person on-site meetings.
• Contributing and sharing ‘best practice’ with colleagues.
• Ensure adherence to processes / procedures and regulatory requirements to ensure we maintain our ISO Quality accreditation & Global Financial Standards.

Skills & Experience:

• 3+ years’ experience in customer account management role or similar.
• Previous experience in a regulated industry e.g. pharmaceutical or food & beverage industry is preferable.
• Action-oriented to remove barriers and achieve results within a changing environment.
• Computer literate, familiar with Microsoft Word and Excel.

Key Capabilities:

• Excellent interpersonal and communication skills, both written & oral at all levels.
• Able to work both as part of a cross-functional team but also act independently.
• Comfortable working with detailed information, able to see the overall business picture.
• Demonstrate flexibility, strategic thinking and drive to succeed.
• Able to deliver results accurately within demanding time frames.
• Adapt to changing priorities, timelines, and expectations without compromising on quality.
• Maintain a high standard of accuracy, completeness, and documentation.
• Champion data integrity and a right first-time culture.
• Good decision-making and problem-solving skills.

What we Offer:

• Attractive compensation package.
• Company pension scheme (up to 10% employer contribution).
• 25 days holiday per year (plus bank holidays) plus service days after 5 years.
• Private Medical Insurance.
• Company sick pay.
• Employee Assistance Program with 24/7 confidential helpline support for employee and immediate family.
• Life assurance of four times life cover salary.
• Wellness programmes.
• Employee recognition program.
• Free on-site parking.
• Discount and cashback at many retailers.
• Cycle to work scheme.

Additional Information:

Location: Charnwood Campus, Loughborough. All applicants must be eligible to work in the UK. We believe our people make the difference at Kindeva, we look for skilled, passionate, and driven professionals to come and work with us to help us excel in manufacturing technologies and processes, which bring lifesaving products to patients worldwide.