At a Glance
- Tasks: Be the go-to tech advisor for top clients and optimise their solutions.
- Company: Join Kinaxis, a leading innovator in supply chain technology.
- Benefits: Enjoy flexible work options, wellness programs, and career development opportunities.
- Other info: Remote position with a focus on diversity, equity, and inclusion.
- Why this job: Make a real impact on global supply chains with renowned brands.
- Qualifications: 7+ years in customer-facing tech roles and strong problem-solving skills.
The predicted salary is between 56700 - 69300 £ per year.
About Kinaxis
Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers, and not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!
In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global offices, and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI-infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.
Location: This is a remote position. You can work from home and be located anywhere in the UK or Ireland.
About the team: The Technical Account Manager (TAM) serves as the strategic technical advisor for Kinaxis’ most complex and strategic customers. This role develops deep expertise in customer environments and business processes, providing leadership and guidance that helps customers maximize solution value, improve operational performance, and achieve long-term business outcomes.
As a recognized subject matter expert, the TAM proactively manages solution health, identifies optimization opportunities, mitigates technical risk, and leads complex customer initiatives that drive adoption, stability, scalability, and retention. This role partners closely with Customer Success, Product Management, Support, Cloud Operations, and customer Centres of Excellence (CoEs) to influence both customer outcomes and internal product and service improvements.
What you will do:
- Serve as the primary technical advisor for a portfolio of strategic customers.
- Develop deep expertise in customer environments, business processes, and solution architecture.
- Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
- Investigate complex technical issues, perform root cause analysis, and drive resolution.
- Recommend and implement solution improvements, engaging cross-functional teams as scope and complexity require.
- Maintain technical ownership of customer production environments and overall solution health.
- Partner with Customer Success, Support, Product Management, and Cloud Operations to drive customer outcomes.
- Advise customers on best practices, platform capabilities, and evolving business requirements.
- Identify recurring issues, product gaps, and enhancement opportunities to improve customer outcomes.
- Contribute to TAM standards, methodologies, and knowledge sharing across the organization.
What we are looking for:
- Bachelor's degree in Computer Science, Engineering, Information Systems, Supply Chain, or a related field, or an equivalent combination of education and experience.
- 7+ years in customer-facing technical roles such as Technical Account Manager, Solution Consultant, Customer Success Engineer, or similar positions.
- 3+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting).
- Deep expertise supporting enterprise SaaS solutions and complex customer environments.
- Strong troubleshooting, root cause analysis, and technical problem-solving skills.
- Proven ability to influence technical and business stakeholders and build trusted customer relationships.
- Demonstrated ability to lead complex customer initiatives and work independently in ambiguous environments.
- Experience in supply chain, planning, logistics, manufacturing, or related enterprise business processes preferred.
- Working knowledge of SQL, APIs, data analysis, reporting, or scripting tools.
- Strong written and verbal communication skills, including the ability to present technical concepts to both technical and non-technical audiences.
- Ability to travel to customer sites.
Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.
Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.
Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.
People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:
- Flexible vacation and Kinaxis Days (company-wide days off).
- Flexible work options.
- Physical and mental well-being programs.
- Regularly scheduled virtual fitness classes.
- Mentorship programs, training, and career development.
- Recognition programs and referral rewards.
- Hackathons.
Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.
Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.
Technical Account Manager employer: Kinaxis
At Kinaxis, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee well-being and professional growth. As a remote employer with a strong presence in the UK and Ireland, we offer flexible work options, comprehensive wellness programmes, and opportunities for mentorship and career development, making us an ideal choice for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kinaxis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kinaxis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kinaxis:Your cover letter is your chance to shine! Tell us why you want to work at Kinaxis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kinaxis!
How to prepare for a job interview at Kinaxis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
