Center of Excellence Advisor

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, technology, customers, and not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global offices, and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI-infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Location: This is a remote position. You can work from home and be located anywhere in the UK.

About the team: In this customer-facing advisory role, you will help customers and internal teams troubleshoot and optimize solutions built on the Kinaxis Maestro platform. You bring deep Maestro expertise (solution development/authoring and integrations), strong supply chain planning domain knowledge, and a consulting mindset focused on outcomes, adoption, and best practices. You will work closely with Product, Sales, Professional Services, and Support teams, collaborating to drive customer success. You will also provide guidance and advocate for the Center of Excellence point of view on Kinaxis’ best practices within the broader Kinaxis ecosystem.

What you will do:

• Act as a customer-facing advisor, articulating the value of Kinaxis and Maestro and serving as a supply chain planning subject matter expert across the customer journey.
• Lead investigation of complex planning behaviours by analyzing data, configurations, and algorithms; identify root cause and drive plans to rapid resolution with cross-functional teams.
• Provide functional and technical guidance during solution design and development, ensuring teams effectively leverage Maestro capabilities and deliver scalable, maintainable implementations.
• Define, document, and present Maestro best practices (e.g., authoring standards, data modeling, integration, and performance considerations) to customers, partners, and internal teams.
• Drive continuous value and adoption by aligning on business objectives and recommending tactical and strategic improvements (process, data, and configuration) that improve customer outcomes.
• Partner with Product to translate customer challenges into clearly defined use cases and to validate that new features and best practices meet market needs.
• Advise on and support Maestro integrations and data, including troubleshooting data quality and end-to-end process impacts.

What we are looking for:

• Bachelor’s degree in Supply Chain, Computer Science, Engineering, Statistics, Information Technology, or a related field.
• 7-10 years of relevant experience in supply chain planning and/or business software consulting, including customer-facing advisory/consulting experience.
• 4+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting).
• Strong understanding of one or more planning processes (e.g., S&OP, demand planning, supply planning, production planning, inventory management).
• Proven analytical problem-solving skills—able to synthesize complex information, determine root cause, and guide stakeholders to the best course of action.
• Excellent communication, facilitation, and presentation skills; comfortable influencing across Product, Sales, Professional Services, Support, partners, and customers.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer satisfaction.
• Ability to travel 25–40%.
• Maestro certifications and/or demonstrated experience with ERP systems.
• Experience with data and integration tooling.
• Experience developing customer enablement materials (playbooks, standards, best-practice guides) and delivering training.

Work With Impact: Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands: Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis: Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off).
• Flexible work options.
• Physical and mental well-being programs.
• Regularly scheduled virtual fitness classes.
• Mentorship programs, training, and career development.
• Recognition programs and referral rewards.
• Hackathons.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at recruitmentprograms@kinaxis.com. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.