At a Glance
- Tasks: Provide top-notch customer service and manage queries using our CRM system.
- Company: Join Kinaxia, a leader in transport and warehousing with a supportive team culture.
- Benefits: Enjoy life assurance, pension, training opportunities, and discounts on top brands.
- Other info: Great career growth potential and a friendly work environment.
- Why this job: Make a real difference by delivering world-class service to our customers every day.
- Qualifications: Experience in customer service and knowledge of CRM systems preferred.
The predicted salary is between 22000 - 26000 £ per year.
Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Washington. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
Monday - Friday 09:00 - 17:00
Additional benefits:
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:
- Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated.
- Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
- Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
- Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate data is being maintained.
Requirements:
- Transport and warehousing preferable
- Both working and technical knowledge of CRM systems preferably Sage
- Both working and technical knowledge of software management systems including Stirling and Contrado
- Product and pricing schedules
- Dealing effectively with customer queries
- Building and maintaining effective working relationships both internally and externally
- Customer Account management
- Full utilisation of a CRM system
- Using software management systems
Customer Service Advisor in Washington employer: KINAXIA
Kinaxia is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for Customer Service Advisors to thrive. With a strong focus on employee development through training opportunities like CPC training, alongside generous benefits such as life assurance, pension schemes, and loyalty awards, Kinaxia ensures that its employees feel valued and motivated. Located in Washington, the company also offers practical perks like onsite parking and a cycle to work scheme, enhancing the overall employee experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Washington
✨Tip Number 1
Get to know the company! Research Kinaxia and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle tricky situations. This will help you feel more confident when discussing your problem-solving skills in interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it's really like to work at Kinaxia.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Washington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience with CRM systems and any relevant customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to delivering that world-class service Kinaxia is known for. Let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've effectively handled customer queries or complaints in the past. We love seeing candidates who can think on their feet and resolve issues efficiently!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at KINAXIA
✨Know Your CRM Systems
Familiarise yourself with CRM systems, especially Sage, as this role heavily relies on them. Be ready to discuss your experience with similar systems and how you've used them to manage customer interactions effectively.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries in the past, particularly complex or escalated issues. Highlight your ability to maintain professionalism and a customer-focused approach, as this is key for the role.
✨Understand the Company Culture
Research Kinaxia and their values. Be prepared to discuss how you can contribute to their 'one team approach' and how you align with their commitment to delivering world-class service.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your genuine interest and helps you understand how you can fit into their team and contribute to their objectives.
