Customer Service Advisor

Customer Service Executive

Based at David Hathaway part of the Kinaxia Group
Full Time | Permanent Role

Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the same?

We’re on the lookout for a proactive, detail-oriented Customer Service Executive to join our dynamic team and become a key point of contact for our valued clients.

At Kinaxia , we don’t just move goods — we move with purpose. We\’re proud to be Safe, Talented, Attentive, and Reliable — and we’re looking for someone who shares these values.

Why You\’ll Love Working With Us

• Be the voice of the business and make a real difference to our customers\’ experience.

• Join a supportive, friendly team where collaboration and respect matter.

• Develop your skills with access to ongoing training and personal growth opportunities.

• Work in a company that values loyalty, innovation, and people just like you.

What You’ll Be Doing

You’ll play a key role in keeping our customers happy and our operations running smoothly:

• Use our CRM system (Sage) to stay on top of all customer communication and resolve any queries or complaints with professionalism and care.

• Make sure every interaction reflects our high service standards — accurate, timely, and friendly.

• Coordinate delivery bookings and keep customers updated on any changes — keeping everything on track and stress-free.

• Build strong working relationships with your colleagues across the business — we work as One Team.

• Provide accurate quotes and keep internal systems (Stirling, Contrado) up-to-date and organised.

• Spot opportunities to add value and make continuous improvements.

What You’ll Bring to the Team

• A natural flair for customer service — you genuinely enjoy helping people.

• Excellent communication skills — clear, professional and friendly.

• Strong attention to detail — you pride yourself on getting it right the first time.

• Ability to stay calm under pressure and juggle multiple tasks with a smile.

• Confidence using CRM systems (Sage is a plus!) and logistics software like Stirling or Contrado.

Qualifications & Experience

• GCSEs A–C (or equivalent) in English and Maths.

• Previous experience in a customer service or account management role.

• Experience within transport, warehousing or logistics is a bonus — but not essential.

• A genuine team player with the drive to learn and grow.

You’ll Thrive Here If You Are…

• Curious and eager to improve.

• Resilient when challenges arise.

• Customer-focused and proud to represent a business.

• Someone who takes ownership and gets things done.

Ready to join a company that values you — and your voice?
Apply today and start your journey with a team that puts people first.

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