At a Glance
- Tasks: Manage customer enquiries and deliver outstanding service in a friendly team.
- Company: Kinaxia Derby, a people-focused company that values commitment and development.
- Benefits: Life assurance, pension scheme, free parking, and exclusive employee discounts.
- Other info: Opportunities for career progression and a dynamic workplace culture.
- Why this job: Join a supportive environment and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills.
Customer Services
Kinaxia Derby - Belper
Monday to Friday 09:00 - 17:00
Join Our Team!
Kinaxia Derby is looking for a Customer Service Advisor to join our busy and friendly team in Belper. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and enjoys building strong relationships with customers and colleagues alike.
As a Customer Service Advisor, you'll play a key role in ensuring our customers receive a professional, responsive, and first-class service, helping us maintain the high standards that Kinaxia is known for.
What We Offer
- Life Assurance
- Company Pension Scheme
- Full Uniform & PPE Provided
- Free Onsite Parking
- Employee Assistance Programme (EAP)
- Long Service Loyalty Awards (5, 10, 15, 20, 30 & 40 years)
- Exclusive Employee Discounts on Shopping, Travel, Motoring & Days Out
- Supportive Team Environment
- Opportunities for Development & Career Progression
Key Responsibilities
As our Customer Service Advisor, you will:
- Manage customer enquiries, complaints, and escalated issues through our CRM system, ensuring timely and effective resolution.
- Maintain accurate records of customer interactions and track complaint outcomes.
- Deliver outstanding customer service in line with agreed service standards, policies, and service level agreements.
- Communicate clearly and professionally, ensuring customers are kept informed at every stage.
- Work collaboratively with colleagues across the business, promoting a "One Team" approach.
- Coordinate delivery bookings and monitor timed deliveries, proactively communicating any potential service issues.
- Provide customer quotations in line with agreed pricing schedules.
- Accurately update and maintain customer and operational data within company systems.
- Ensure compliance with all company policies relating to HR, GDPR, and Health & Safety.
About You
We're looking for someone who has:
- Previous customer service experience, ideally within transport, logistics, or warehousing.
- Working knowledge of CRM systems (Sage experience desirable).
- Experience using software management systems such as Stirling and Contrado (advantageous).
- Strong customer account management skills.
- Excellent communication and problem solving abilities.
- The ability to build and maintain positive working relationships with both customers and colleagues.
- Strong organisational skills and attention to detail.
- Confidence using multiple software systems and managing customer information accurately.
Why Join Kinaxia Derby?
At Kinaxia, our people are at the heart of everything we do. We believe in recognising and rewarding commitment, supporting professional development, and creating a workplace where everyone feels valued. If you're passionate about customer service and want to be part of a growing, people-focused business, we'd love to hear from you.
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Customer Services in Belper employer: KINAXIA
KINAXIA is an excellent employer that prioritises the well-being of its employees, offering a competitive salary of £45,000 along with 30 days of holiday and a robust pension scheme. Our supportive work culture fosters safety and professionalism, while providing ample opportunities for career growth within our expanding operations in Stoke-On-Trent.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services in Belper
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KINAXIA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KINAXIA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services in Belper
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KINAXIA:Your cover letter is your chance to shine! Tell us why you want to work at KINAXIA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KINAXIA!
How to prepare for a job interview at KINAXIA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
