At a Glance
- Tasks: Deliver top-notch customer service and manage queries using our CRM system.
- Company: Join Panic Transport, a leader in customer-focused transport solutions.
- Benefits: Enjoy a competitive salary, life assurance, pension, and employee discounts.
- Other info: Full training provided, with a focus on career development and team collaboration.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: Experience in customer service and familiarity with CRM systems preferred.
The predicted salary is between 21500 - 29500 £ per year.
Panic Transport are recruiting a Customer Service Advisor to join their team at their site in Rugby. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
Monday - Friday 40 hours per week Afternoon - Evening shift £25,396 per annum
Additional benefits:
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:
- Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated.
- Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
- Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
- Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate data is being maintained.
Requirements:
- Transport and warehousing preferable
- Both working and technical knowledge of CRM systems preferably Sage
- Both working and technical knowledge of software management systems including Stirling and Contrado
- Product and pricing schedules
- Dealing effectively with customer queries
- Building and maintaining effective working relationships both internally and externally
- Customer Account management
- Full utilisation of a CRM system
- Using software management systems
Customer Service Advisor employer: Kinaxia Transport & Warehousing
Panic Transport is an exceptional employer, offering a supportive work culture that prioritises employee development and satisfaction. With comprehensive benefits including life assurance, pension schemes, and opportunities for training such as CPC training, employees are encouraged to grow within the company while enjoying perks like loyalty awards and discounts across top brands. Located in Rugby, the company fosters a collaborative environment where teamwork is key to delivering outstanding customer service.
Contact Details:
Kinaxia Transport & Warehousing Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Panic Transport and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or complex queries. Role-playing these situations with a friend can boost your confidence and prepare you for real-life challenges in the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips on how to stand out during the interview process!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the Panic Transport team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience you have in customer service, especially if you've used CRM systems before. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills:In your application, don’t forget to mention your technical knowledge of software management systems like Stirling and Contrado. If you’ve dealt with complex customer queries before, share those experiences with us – we’re all about problem solvers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Kinaxia Transport & Warehousing
✨Know the Company Inside Out
Before your interview, take some time to research Panic Transport. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or complaints. Highlight how you maintained professionalism and delivered a world-class service, as this is crucial for the role of a Customer Service Advisor.
✨Familiarise Yourself with CRM Systems
Since the job involves using CRM systems like Sage, it’s beneficial to brush up on your knowledge of these tools. If you have experience with similar software, be ready to discuss how you used it to improve customer interactions and track issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
