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- Tasks: Provide top-notch customer service and manage queries efficiently.
- Company: Join Fresh Freight Group, a leader in logistics with a supportive team.
- Benefits: Enjoy life assurance, pension, training opportunities, and employee discounts.
- Why this job: Make a real difference by ensuring customers receive world-class service.
- Qualifications: Experience in customer service and familiarity with CRM systems preferred.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Fresh Freight Group are recruiting a Customer Service Advisor to join their team at their site in Washington. Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
Monday- Friday 37.5 hours per week
Additional benefits:
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:
- Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated.
- Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
- Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
- Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate data is being maintained.
About the job:
- Transport and warehousing preferable
- Both working and technical knowledge of CRM systems preferably Sage
- Both working and technical knowledge of software management systems including Stirling and Contrado
- Product and pricing schedules
- Dealing effectively with customer queries
- Building and maintaining effective working relationships both internally and externally
- Customer Account management
- Full utilisation of a CRM system
- Using software management systems
Customer Service Advisor in Chester-le-Street employer: Kinaxia Transport & Warehousing
Contact Detail:
Kinaxia Transport & Warehousing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Chester-le-Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fresh Freight Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or complex queries. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with CRM systems and any relevant software management tools. Be ready to discuss how you've used these in past roles to improve customer satisfaction and efficiency.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Customer Service Advisor position.
We think you need these skills to ace Customer Service Advisor in Chester-le-Street
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role of a Customer Service Advisor entails and how you can contribute to our team.
Tailor Your CV: When crafting your CV, highlight your relevant experience and skills that match the job requirements. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your customer service expertise!
Craft a Personal Cover Letter: A personalised cover letter can really set you apart from other candidates. Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team at Fresh Freight Group. We appreciate a bit of personality!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kinaxia Transport & Warehousing
✨Know Your CRM Systems
Familiarise yourself with CRM systems like Sage and Stirling before the interview. Be ready to discuss your experience with these tools, as they are crucial for the role. Highlight any specific instances where you effectively used a CRM to resolve customer issues.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries in the past, especially complex or escalated issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your ability to provide a world-class service.
✨Understand the Company Culture
Research Fresh Freight Group and their values. Be prepared to discuss how you can contribute to their 'one team approach' and align with their customer-focused service. This shows that you're not just looking for a job, but a place where you can grow and fit in.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the customer service department. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.