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- Tasks: Assist customers with enquiries and manage delivery schedules in a fast-paced environment.
- Company: Kinaxia Newcastle, a supportive team focused on customer service excellence.
- Benefits: Life assurance, pension, uniform, onsite parking, and employee discounts.
- Why this job: Kickstart your career in customer service with hands-on experience and growth opportunities.
- Qualifications: Clear communication skills and a positive, flexible attitude are essential.
- Other info: Join a company that values loyalty and offers recognition for long-term service.
The predicted salary is between 15500 - 18500 £ per year.
Kinaxia Newcastle are recruiting an Apprentice Customer Service Administrator to join their team at their site in Washington.
Mon- Friday 40 hours per week National Minimum Wage, age relevant
Course: Customer Service Practitioner Level 2
Start date: 2026
Additional benefits:
- Life assurance
- Pension
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:
- Calling customers and informing them of dates and times of deliveries
- Answering customer calls and managing customer enquiries
- Ensuring all paperwork and emails are organised within Customer Service departmental functions
- Making sure POD's are uploaded correctly into relevant systems for customers
- Monitoring deliveries to customers ensuring deliveries are made on time
Your knowledge and experience:
- Able to work in a fast paced environment
- Clear communication skills
- Attention to detail
- Hard working, positive and flexible attitude
- Team player
- Ability to demonstrate, understand and apply our Company values.
These are embedded in all roles and applicants must evidence these values as part of the application process.
- Safe
- Talented
- Attentive
- Reliable
Apprentice Customer Service Administrator in Chester-le-Street employer: Kinaxia Transport & Warehousing
Contact Detail:
Kinaxia Transport & Warehousing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Customer Service Administrator in Chester-le-Street
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kinaxia Newcastle. Understand their values and what they stand for. This will help you show that you're not just another applicant, but someone who genuinely cares about being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the real deal.
✨Tip Number 3
Show off your soft skills! In customer service, communication and teamwork are key. Be ready to share examples from your past experiences where you've demonstrated these skills. It’s all about showing that you can fit right into their fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure it gets seen by the right people. Plus, you’ll find more tips and resources to help you land that Apprentice Customer Service Administrator role!
We think you need these skills to ace Apprentice Customer Service Administrator in Chester-le-Street
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your application highlights your clear communication skills. Use examples from your past experiences to show how you’ve effectively communicated with customers or team members.
Be Detail-Oriented: Attention to detail is key in this role, so don’t forget to proofread your application. Typos and errors can give the wrong impression, so take a moment to ensure everything is spot on before hitting send.
Demonstrate Our Company Values: We want to see how you embody our values: Safe, Talented, Attentive, and Reliable. Make sure to weave these into your application, providing specific examples of how you’ve demonstrated these traits in your previous roles or experiences.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Kinaxia Transport & Warehousing
✨Know the Company Values
Before your interview, make sure you understand Kinaxia's core values: Safe, Talented, Attentive, and Reliable. Think of examples from your past experiences that demonstrate these values, as you'll need to show how you embody them during the interview.
✨Practice Clear Communication
As an Apprentice Customer Service Administrator, clear communication is key. Practise answering common customer service questions out loud. This will help you articulate your thoughts clearly and confidently during the interview.
✨Show Your Attention to Detail
Prepare for the interview by reviewing any paperwork or emails you've handled in previous roles. Be ready to discuss how you ensure accuracy and organisation in your work, as this is crucial for managing customer enquiries and documentation.
✨Demonstrate Your Team Spirit
Think of a time when you worked effectively in a team. Be prepared to share this story, highlighting your positive attitude and flexibility. Employers love to see candidates who can collaborate well with others, especially in a fast-paced environment.