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- Tasks: Provide top-notch customer service and manage queries efficiently.
- Company: Join AKW, a leading company in Manchester with a focus on customer satisfaction.
- Benefits: Enjoy life assurance, pension, training opportunities, and employee discounts.
- Why this job: Be part of a team that values customer care and professional growth.
- Qualifications: Experience with CRM systems and strong communication skills are a plus.
- Other info: Dynamic work environment with opportunities for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
AKW are recruiting a Customer Service Advisor to join their team at their site in Manchester. The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
Monday - Friday
40 hours per week
36.5k per annum
Additional benefits:
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:
- Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated.
- Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
- Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
- Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate data is being maintained.
Requirements:
- Transport and warehousing preferable
- Both working and technical knowledge of CRM systems preferably Sage
- Both working and technical knowledge of software management systems including Stirling and Contrado
- Product and pricing schedules
- Dealing effectively with customer queries
- Building and maintaining effective working relationships both internally and externally
- Customer Account management
- Full utilisation of a CRM system
- Using software management systems
Customer Service Advisor in Manchester employer: Kinaxia Logistics
Contact Detail:
Kinaxia Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Get to know the company! Research AKW and their customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at AKW.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience with CRM systems and customer account management, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to mention any relevant skills you have, especially in handling customer queries and building relationships. We want to see how you can contribute to our world-class service!
Be Professional Yet Personable: While we love a friendly tone, keep it professional. Show us your personality but remember to maintain a level of professionalism that reflects the customer-focused service we pride ourselves on.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you into the process!
How to prepare for a job interview at Kinaxia Logistics
✨Know Your CRM Systems
Familiarise yourself with CRM systems like Sage and Stirling before the interview. Be ready to discuss how you've used similar systems in past roles, as this will show your technical knowledge and ability to adapt quickly.
✨Demonstrate Customer Focus
Prepare examples of how you've provided exceptional customer service in previous jobs. Highlight specific situations where you resolved complex issues or improved customer satisfaction, as this aligns perfectly with the role's requirements.
✨Understand Company Values
Research AKW and their commitment to customer service excellence. Be prepared to discuss how your personal values align with theirs, and how you can contribute to maintaining a world-class service.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and company culture. This shows your interest in building effective working relationships and your commitment to being part of a 'one team approach' in delivering performance standards.
