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- Tasks: Assist customers by managing queries and ensuring top-notch service delivery.
- Company: Join Fresh Freight Group, a dynamic business focused on service excellence.
- Benefits: Enjoy life assurance, pension, training opportunities, and employee discounts.
- Why this job: Be part of a supportive team culture with opportunities for growth and development.
- Qualifications: Experience in transport and warehousing, plus knowledge of CRM systems is preferred.
- Other info: Full uniform provided, onsite parking available, and loyalty awards for long service.
The predicted salary is between 24000 - 36000 £ per year.
Fresh Freight Group are recruiting a Customer Service Assistant to join their team at their site in Washington. This is a fantastic opportunity to become part of a dynamic business where service excellence is at the heart of everything we do. The role of the Customer Service Assistant will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
- Monday – Friday
- 40 hours per week
- Additional benefits:
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
Your Role:
- Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated.
- Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
- Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
- Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
- Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
- Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.
What You’ll Need:
- Transport and warehousing preferable
- Both working and technical knowledge of CRM systems preferably Sage
- Both working and technical knowledge of software management systems including Stirling and Contrado
- Product and pricing schedules
- Dealing effectively with customer queries
- Building and maintaining effective working relationships both internally and externally
- Customer Account management
- Full utilisation of a CRM system
- Using software management systems
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Customer Service Assistant employer: Kinaxia Logistics
Contact Detail:
Kinaxia Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with CRM systems, especially Sage, as this role heavily relies on managing customer interactions through such platforms. Consider taking a short online course or tutorial to boost your confidence and understanding of these systems.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Role-playing with a friend can help you articulate your responses and improve your problem-solving abilities.
✨Tip Number 3
Research Fresh Freight Group and their customer service philosophy. Understanding their values and how they approach service excellence will allow you to align your answers during any interviews with their expectations.
✨Tip Number 4
Network with current or former employees of Fresh Freight Group on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Customer Service Assistant role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've used CRM systems. Mention specific achievements that demonstrate your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Use examples from your past experiences to illustrate how you can contribute to Fresh Freight Group's commitment to service excellence.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, problem-solving, and relationship-building. These are crucial for a Customer Service Assistant and will show that you understand the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Kinaxia Logistics
✨Know the Company
Before your interview, take some time to research Fresh Freight Group. Understand their values, mission, and the services they offer. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Focus
As a Customer Service Assistant, showcasing your customer service skills is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure customer satisfaction. This will highlight your ability to deliver a world-class service.
✨Familiarise Yourself with CRM Systems
Since the role requires knowledge of CRM systems, particularly Sage, make sure you can discuss your experience with such tools. If you have used similar systems, be ready to explain how you managed customer data and resolved queries efficiently.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle specific customer complaints or service failures. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving skills effectively.
