At a Glance
- Tasks: Manage customer enquiries and deliver outstanding service in a friendly team.
- Company: Kinaxia Derby, a people-focused business with a supportive culture.
- Benefits: Life assurance, pension scheme, employee discounts, and career progression opportunities.
- Other info: Enjoy a vibrant work environment with excellent growth potential.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills.
Kinaxia Derby – Belper
Monday to Friday | 09:00 – 17:00
Join Our Team!
Kinaxia Derby is looking for a Customer Service Advisor to join our busy and friendly team in Belper. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and enjoys building strong relationships with customers and colleagues alike.
As a Customer Service Advisor, you’ll play a key role in ensuring our customers receive a professional, responsive, and first-class service, helping us maintain the high standards that Kinaxia is known for.
What We Offer
- Life Assurance
- Company Pension Scheme
- Full Uniform & PPE Provided
- Free Onsite Parking
- Employee Assistance Programme (EAP)
- Long Service Loyalty Awards (5, 10, 15, 20, 30 & 40 years)
- Exclusive Employee Discounts on Shopping, Travel, Motoring & Days Out
- Supportive Team Environment
- Opportunities for Development & Career Progression
Key Responsibilities
As Our Customer Service Advisor, You Will
- Manage customer enquiries, complaints, and escalated issues through our CRM system, ensuring timely and effective resolution.
- Maintain accurate records of customer interactions and track complaint outcomes.
- Deliver outstanding customer service in line with agreed service standards, policies, and service level agreements.
- Communicate clearly and professionally, ensuring customers are kept informed at every stage.
- Work collaboratively with colleagues across the business, promoting a \"One Team\" approach.
- Coordinate delivery bookings and monitor timed deliveries, proactively communicating any potential service issues.
- Provide customer quotations in line with agreed pricing schedules.
- Accurately update and maintain customer and operational data within company systems.
- Ensure compliance with all company policies relating to HR, GDPR, and Health & Safety.
About You
We’re looking for someone who has:
- Previous customer service experience, ideally within transport, logistics, or warehousing.
- Working knowledge of CRM systems (Sage experience desirable).
- Experience using software management systems such as Stirling and Contrado (advantageous).
- Strong customer account management skills.
- Excellent communication and problem-solving abilities.
- The ability to build and maintain positive working relationships with both customers and colleagues.
- Strong organisational skills and attention to detail.
- Confidence using multiple software systems and managing customer information accurately.
Why Join Kinaxia Derby?
At Kinaxia, our people are at the heart of everything we do. We believe in recognising and rewarding commitment, supporting professional development, and creating a workplace where everyone feels valued. If you're passionate about customer service and want to be part of a growing, people-focused business, we'd love to hear from you.
Provide your feedback on BizChat
Customer Services employer: Kinaxia Logistics Limited
Kinaxia Logistics Limited is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. Located in Manchester, the company provides competitive salaries, comprehensive benefits including life assurance and pension plans, and ample training opportunities to help you grow in your role as an MHE Operative. Join a team that values operational excellence and safety while fostering a collaborative environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kinaxia Logistics Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kinaxia Logistics Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kinaxia Logistics Limited:Your cover letter is your chance to shine! Tell us why you want to work at Kinaxia Logistics Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kinaxia Logistics Limited!
How to prepare for a job interview at Kinaxia Logistics Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
