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- Tasks: Be the voice of our business, ensuring customers are happy and informed.
- Company: Kinaxia Logistics is a people-first company dedicated to delivering exceptional customer experiences.
- Benefits: Enjoy ongoing training, a supportive team, and opportunities for personal growth.
- Why this job: Join a dynamic team where your contributions truly matter and make a difference.
- Qualifications: GCSEs in English and Maths; customer service experience is a plus but not essential.
- Other info: This is a full-time, entry-level role perfect for those eager to learn and grow.
The predicted salary is between 28800 - 43200 ÂŁ per year.
1 week ago Be among the first 25 applicants
Direct message the job poster from Kinaxia Logistics Limited
Based at David Hathaway part of the Kinaxia Group
Full Time | Permanent Role
Are you passionate about delivering amazing customer experiences?
Do you thrive in a fast-paced, people-first environment where no two days are the
same?
We’re on the lookout for a proactive, detail-oriented Customer Service Executive to
join our dynamic team and become a key point of contact for our valued clients.
At Kinaxia, we don’t just move goods — we move with purpose. We\’re proud to be Safe,
Talented, Attentive, and Reliable — and we’re looking for someone who shares these
values.
Why You\’ll Love Working With Us
• Be the voice of the business and make a real difference to our customers\’
experience.
• Join a supportive, friendly team where collaboration and respect matter.
• Develop your skills with access to ongoing training and personal growth
• Work in a company that values loyalty, innovation, and people just like you.
What You’ll Be Doing
You’ll play a key role in keeping our customers happy and our operations running
smoothly:
• Use phones and emails to communicate with customers to communicate
any issues or to celebrate some good news.
• Make sure every interaction reflects our high service standards — accurate,
timely, and friendly.
• Book in deliveries and keep customers updated on any changes — keeping
everything on track and stress-free.
• Build strong working relationships with your colleagues across the business
— we work as One Team.
• Track and trace deliveries and keep customers up to date on any issues
throughout the day.
• Use simple KPI excel spreadsheets to keep a log of al deliveries for
selected customers for their viewing.
What You’ll Bring to the Team
• A natural flair for customer service — you genuinely enjoy helping people.
• Excellent communication skills — clear, professional and friendly.
• Strong attention to detail — you pride yourself on getting it right the first time.
• Ability to stay calm under pressure and juggle multiple tasks with a smile.
Qualifications & Experience
• GCSEs in English and Maths.
• Previous experience in a customer service or account management role –
desirable but certainly not essential.
• Experience within transport, warehousing or logistics is a bonus — but not
• A genuine team player with the drive to learn and grow.
You’ll Thrive Here If You Are…
• Curious and eager to improve.
• Resilient when challenges arise.
• Customer-focused and proud to represent a business.
• Someone who takes ownership and gets things done.
Ready to join a company that values you — and your voice?
Apply today and start your journey with a team that puts people fi
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
-
Industries
Transportation, Logistics, Supply Chain and Storage
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Customer Service Executive employer: Kinaxia Logistics Limited
Contact Detail:
Kinaxia Logistics Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Kinaxia's values and mission. When you understand what they stand for, you can tailor your conversations to reflect their commitment to customer service and teamwork, which will resonate well during any interactions.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your natural flair for customer service and your ability to handle pressure.
✨Tip Number 3
Practice your communication skills by engaging in mock conversations. This will help you articulate your thoughts clearly and professionally, ensuring that you come across as friendly and approachable during the interview process.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the role and the company. This not only demonstrates your interest but also highlights your proactive nature, which is essential for a Customer Service Executive at Kinaxia.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise any previous roles where you interacted with clients, showcasing your ability to communicate clearly and professionally.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention specific examples of how you've delivered excellent customer experiences in the past and align your values with those of Kinaxia Logistics.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, resilience under pressure, and the ability to juggle multiple tasks. Use concrete examples to demonstrate these abilities.
Show Enthusiasm for the Company: Research Kinaxia Logistics and mention why you want to work there specifically. Highlight their values of being Safe, Talented, Attentive, and Reliable, and explain how you embody these traits in your work.
How to prepare for a job interview at Kinaxia Logistics Limited
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication abilities. Practice clear and friendly responses, and be ready to discuss how you handle difficult conversations or resolve conflicts with customers.
✨Highlight Attention to Detail
Since the role requires strong attention to detail, come prepared with examples that demonstrate your ability to manage multiple tasks accurately. Discuss how you ensure that every interaction meets high service standards.
✨Emphasise Teamwork and Collaboration
Kinaxia values a collaborative environment, so be ready to talk about your experiences working in teams. Share how you build relationships with colleagues and contribute to a positive team dynamic.
