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- Tasks: Join us as a Customer Service Advisor, ensuring top-notch support for our customers.
- Company: cAMMACK tRANSPORT is dedicated to delivering world-class service in the transport industry.
- Benefits: Enjoy life assurance, pension, training opportunities, and discounts on top brands.
- Why this job: Be part of a supportive team culture while making a real impact on customer satisfaction.
- Qualifications: Experience in transport and warehousing, plus knowledge of CRM systems is preferred.
- Other info: Full uniform provided, onsite parking available, and loyalty awards for long-term service.
The predicted salary is between 30000 - 42000 £ per year.
cAMMACK tRANSPORT are recruiting a Customer Service Advisor to join their team at their site in Colchester. The role of the Customer Service Advisor will be to provide and promote a professional, customer-focused service to ensure that the needs of customers are satisfied and a world-class service is delivered and promoted across the Company.
Monday - Friday
40 hours per week
Additional benefits:
- Life assurance
- Pension
- Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognising employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About The Job:
- Utilise the CRM system to record discussions or correspondence and track customer complaint resolution, ensuring all queries, including complex and escalated issues, are managed effectively and customers are kept updated.
- Adhere to customer service standards, service level agreements, policies, and procedures across all functions, dealing with queries promptly and appropriately to increase efficiency and service levels.
- Establish, develop, and maintain effective working relationships with colleagues to ensure a ‘one team approach’ to delivering company performance standards and business objectives.
- Follow all HR, GDPR, and Health & Safety policies to ensure compliance.
- Oversee booking of delivery times and follow up on timed deliveries, taking action to notify customers of any potential service failures.
- Provide quotes to customers in line with schedules and input data into Stirling to maintain accuracy.
Additional Requirements:
- Transport and warehousing experience preferable
- Knowledge of CRM systems, preferably Sage
- Knowledge of software management systems including Stirling and Contrado
- Understanding of product and pricing schedules
- Effective customer query handling
- Building and maintaining internal and external relationships
- Customer account management
- Full utilization of CRM systems
- Proficiency in using software management systems
Customer Service Advisor employer: Kinaxia Logistics Limited
Contact Detail:
Kinaxia Logistics Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with CRM systems, especially Sage, as this is crucial for the role. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering the tools used in customer service.
✨Tip Number 2
Research cAMMACK TRANSPORT and their customer service approach. Understanding their values and how they deliver a world-class service will help you align your responses during interviews and show that you're genuinely interested in the company.
✨Tip Number 3
Prepare examples of how you've effectively handled customer queries in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to maintain relationships.
✨Tip Number 4
Network with current or former employees of cAMMACK TRANSPORT on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise any previous experience in customer service, particularly in transport and warehousing. Mention your familiarity with CRM systems and software management tools, as these are crucial for the role.
Showcase Soft Skills: Customer service roles require strong communication and interpersonal skills. Use specific examples in your application to demonstrate your ability to build relationships and handle customer queries effectively.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kinaxia Logistics Limited
✨Know the Company
Before your interview, take some time to research cAMMACK TRANSPORT. Understand their values, services, and what sets them apart in the transport industry. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Focus
As a Customer Service Advisor, showcasing your commitment to customer satisfaction is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to meet their needs.
✨Familiarise Yourself with CRM Systems
Since the role involves using CRM systems like Sage, it’s beneficial to brush up on your knowledge of these tools. If you have experience with similar software, be ready to discuss how you used it to enhance customer service.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle complex customer queries or service failures. Practising these scenarios can help you articulate your problem-solving skills effectively.
