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- Tasks: Manage customer billing processes and ensure accuracy in invoicing.
- Company: Join AKW, a dynamic team in Manchester with a focus on customer service.
- Benefits: Earn £30k per annum, enjoy life assurance, pension, and training opportunities.
- Why this job: Be part of a supportive environment with career growth and employee discounts.
- Qualifications: AAT qualification preferred; experience in billing and office settings is a plus.
- Other info: Enjoy perks like onsite parking, cycle to work scheme, and loyalty awards.
The predicted salary is between 24000 - 36000 £ per year.
AKW are recruiting a Customer Billing Clerk to join their team at their site in Manchester. The Customer Billing Clerk will be responsible for providing a proactive approach to customer billings across the group, ensuring accuracy in all billing processes and cycles. Driving best practice to comply with all company procedures, documented policies and financial legislation.
Benefits:
- Monday - Friday
- 30k per annum
- Additional benefits: Life assurance, Pension, Exceptional fleet
- Opportunity for training and development (CPC training)
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:
- Coordinate with sales and operational teams to ensure smooth onboarding of new customers.
- Validate and set up new customer accounts across various systems, including updating all pricing & tariffs, ensuring compliance with company policies & procedures.
- Assess creditworthiness of new and existing customers.
- Manage billing cycles for timely and accurate invoicing, ensure customer requirements are met.
- Answer queries from customers providing accurate information to ensure excellent customer service is maintained.
- Input information into the relevant systems, check and reconcile data where appropriate and identify and resolve any discrepancies to ensure 100% accuracy.
- Assist in the development of processes and procedures to improve the efficiency of the central billings function.
- Provide exceptional customer service and maintain positive relationships.
Your knowledge and experience:
- Applicable accounting qualification such as AAT desired.
- Billings experience and working in an office environment.
- Onboarding/Validating new customer accounts.
- Setting Up Customer Accounts.
- Accounting software and Microsoft Office.
Customer Billing Clerk in Manchester employer: Kinaxia Logistics & Fulfilment
Contact Detail:
Kinaxia Logistics & Fulfilment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Billing Clerk in Manchester
✨Tip Number 1
Get to know the company inside out! Research AKW's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills in billing and customer service can make a difference at AKW. Keep it concise but impactful – you want to leave them wanting to know more about you!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive and keen to fit into the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Billing Clerk in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Billing Clerk role. Highlight your relevant experience in billing, customer service, and any accounting qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific experiences that relate to the job description, like managing billing cycles or onboarding customers. Let us know why you want to join our team!
Showcase Your Attention to Detail: As a Customer Billing Clerk, accuracy is key. In your application, give examples of how you've ensured precision in your previous roles. Whether it's reconciling data or managing invoices, we want to see your attention to detail in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join us at AKW!
How to prepare for a job interview at Kinaxia Logistics & Fulfilment
✨Know Your Numbers
As a Customer Billing Clerk, you'll be dealing with numbers all day. Brush up on your accounting basics and be ready to discuss any relevant qualifications, like AAT. It’s also a good idea to familiarise yourself with common billing software and Microsoft Office tools, as these will likely come up in conversation.
✨Show Off Your Customer Service Skills
This role is all about maintaining positive relationships with customers. Think of examples from your past experiences where you provided exceptional service or resolved issues effectively. Be prepared to share these stories during the interview to demonstrate your proactive approach.
✨Understand the Company’s Billing Process
Do some homework on AKW’s billing processes and policies. Knowing how they operate will not only impress your interviewers but also help you answer questions more confidently. You might even suggest improvements based on your research!
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. For instance, think about how you would handle discrepancies in billing or onboarding new customers. Practising these scenarios can help you articulate your thought process clearly during the interview.
