At a Glance
- Tasks: Shape future operating models and drive meaningful change in claims operations.
- Company: Join a leading insurance firm focused on transformation and innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Collaborate with diverse stakeholders and enhance your skills in a supportive setting.
- Why this job: Make a real impact by improving customer outcomes and optimising processes.
- Qualifications: Experience in business architecture and transformation within the insurance sector.
The predicted salary is between 69750 - 85250 £ per year.
Our client is hiring for an experienced Business Architect to play a key role in a major transformation programme within a large insurance environment.
This is an opportunity to shape future operating models, improve customer outcomes and drive meaningful change across claims operations.
Working within a complex stakeholder landscape, you will help define business architecture, lead analysis activities, and support the delivery of strategic and operational transformation initiatives.
Key Responsibilities
- Define and shape target operating models, business capabilities and business architecture frameworks.
- Lead business analysis and architecture activities across large-scale transformation and change programmes.
- Partner with business stakeholders, technology teams and third-party suppliers to drive successful delivery.
- Map and optimise current and future-state processes, capabilities and customer journeys.
- Support the implementation of operational, digital and process transformation initiatives.
- Provide strategic recommendations around process improvement, organisational design and capability development.
- Facilitate workshops, gather requirements and support decision-making at senior stakeholder level.
- Your background
We're interested in speaking with candidates who bring a combination of business architecture, operating model design and transformation experience gained within the insurance sector.
You will have
- Proven experience as a Business Architect, Lead Business Analyst or similar transformation professional.
- Strong insurance industry experience, ideally within claims operations.
- A deep understanding of end-to-end claims processes and customer journeys.
- Experience supporting claims transformation, process redesign or operating model change initiatives.
- The ability to influence and engage senior stakeholders across business and technology functions.
- Strong communication, facilitation and requirements management skills.
- Highly Desirable Experience
- Experience in any of the following areas would be particularly valuable:
- Motor claims operations
- Third-party administration (TPA) models
- Claims transformation programmes
- First Notification of Loss (FNOL) and end-to-end claims journeys
- Claims technology implementations
- Data, MI and analytics within claims environments
- Insurance operations and customer experience improvement
- Supplier, repair network or litigation management
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Business Architect employer: Kinarden Search
Join a leading insurance firm that values innovation and transformation, offering you the chance to make a significant impact as a Business Architect. With a strong focus on employee development, collaborative work culture, and a commitment to improving customer outcomes, this role provides unique opportunities for professional growth within a dynamic environment. Located in a vibrant area, you'll enjoy a supportive atmosphere that encourages creativity and strategic thinking while working alongside industry experts.
