At a Glance
- Tasks: Coordinate contracts, manage projects, and enhance customer experience across the UK business.
- Company: Dynamic company focused on growth and innovation in the UK market.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Join a collaborative team with a focus on process improvement and operational efficiency.
- Why this job: Be a key player in driving business success and improving customer satisfaction.
- Qualifications: Strong organisational skills and experience in project management or business support.
The predicted salary is between 31500 - 38500 £ per year.
The Contracts & Business Support Lead will support the growth of the UK business by providing coordination and oversight across commercial, contractual, and operational activities.
The role will act as a central point of contact across sales, applications, service, and HQ functions, ensuring contracts, tenders, projects, and customer requirements are managed effectively.
As the business scales, the role will help establish more structured and sustainable processes while supporting a strong customer experience.
- Contract & Tender Management
- Manage UK sales and service contracts, including review, administration, tracking, and renewals.
- Coordinate UK tender submissions, managing timelines, documentation, stakeholders, and compliance.
- Support commercial governance, pricing, and contractual terms.
- Support HQ Finance with credit collections and overdue payments.
- Operational & Project Coordination
- Coordinate internal projects, installations, implementations, and cross-functional activities.
- Track project progress, risks, dependencies, scheduling, and resource requirements.
- Maintain clear communication across internal teams and customers.
- Customer Care & HQ Liaison
- Act as the UK point of contact for customer care and service coordination.
- Liaise with HQ teams across customer care, logistics, finance, and product management.
- Support customer queries, order issues, service enquiries, and escalations.
- Handle incoming UK service enquiries via email and phone.
- Follow up on overdue customer payments in coordination with Finance.
- Process Improvement & Governance
- Identify opportunities to improve processes and operational efficiency.
- Implement structured ways of working across the UK business.
- Support compliance with internal policies and external requirements
Business Support in Northampton employer: Kinara Group
Kinara Group is an exceptional employer, offering a dynamic work environment in Belfast that fosters innovation and collaboration within the life sciences sector. With flexible working arrangements and a commitment to employee growth, we provide our team with the tools and opportunities to excel in their careers while making a meaningful impact in biotech and biopharma markets.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support in Northampton
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Kinara Group!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Support in Northampton
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Kinara Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Kinara Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Kinara Group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
