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- Tasks: Ensure top-notch client experiences and manage appointments in a friendly, professional manner.
- Company: Join Swayne and Partners, a caring veterinary practice in Bury St Edmunds.
- Benefits: Enjoy 25 days annual leave, private healthcare, and discounts for your pets.
- Why this job: Make a difference in pet care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Part-time role with weekend shifts, perfect for students looking to gain experience.
The predicted salary is between 12 - 16 £ per hour.
Location: Bury St Edmunds
Hours: Part time, this role does include working every weekend
Reporting to: Client Services Manager Jackie De Friez
Salary: £12.21 per hour
Recruitment process: Application, 1 stage face to face interview – 2 stage meet and greet session
Swayne & Partners is a well-established group of four small animal veterinary practices in Suffolk. The four practices work hand in hand, providing exceptional care to their clients and patients, with day surgeries at each branch. Bury St. Edmunds is the largest branch, providing out-of-hours and emergency care 24-hours a day and 7 days a week.
The Client Support Administrator is responsible for ensuring that the client experience is of the highest quality, ensuring that engagement with clients is friendly, supportive, and highly professional. The Client Support Administrator will ensure that appointments are made promptly, payment is taken, and that high front of house standards are maintained.
Job Responsibilities:
- Maintain a high standard of cleanliness in the reception area, greeting clients warmly as they arrive and as they call the clinic.
- Proactively contact clients to rebook missed appointments, follow up on unactioned estimates generated.
- Take payment at the end of every consultation in line with Company policy, and book follow up appointments where necessary.
- Develop clients' understanding of the Kin Vet Community Health Care Plan.
- Ensure that client details are up to date on all files, including insurance details, emails, contact details and patients' weights.
- Drive compliance with managing insurance claims in line with Company policy.
- Ensure that Kin Vet Community Debt and Insurance policies are always followed.
- Ensure that appointments are made promptly and that practice diaries are filled.
- Respond to incoming practice emails in a warm and timely manner.
These responsibilities are non-exhaustive, and the role may involve additional reasonable duties.
What we’re offering:
- 25 days annual leave, increasing each year up to a maximum of 30 days plus bank holidays
- Private Healthcare with Vitality
- Occupational Health Services
- Free eye test vouchers and money towards your glasses for VDU users
- Enhanced Maternity/Paternity leave
- Occupational sickness pay
- Colleague discount scheme for up to 5 registered pets
Location: Suffolk
Department: In Clinic Administration
Employment Type: Permanent
Compensation: £12.21 per hour
Client Services Administrator- Bury St Edmunds, Swayne and Partners employer: Kin Veterinary Community
Contact Detail:
Kin Veterinary Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator- Bury St Edmunds, Swayne and Partners
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Swayne and Partners. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Client Services Administrator. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress to impress! Even though it's a veterinary practice, looking smart and professional can make a great first impression. Choose an outfit that reflects your personality while still being appropriate for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to Jackie De Friez can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Administrator- Bury St Edmunds, Swayne and Partners
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Administrator role. Highlight any relevant experience in customer service or administration, and don’t forget to mention your ability to maintain a friendly and professional atmosphere!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for working at Swayne & Partners and how you can contribute to the team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you connect with people!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kin Veterinary Community
✨Know the Company Inside Out
Before your interview, take some time to research Swayne and Partners and the Kin Vet Community. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Client Services Administrator, you'll be the first point of contact for clients. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you handled difficult situations or went the extra mile to ensure client satisfaction.
✨Practice Common Interview Questions
Think about the specific responsibilities mentioned in the job description and prepare for related questions. For instance, be ready to discuss how you would manage appointment scheduling or handle insurance claims. Practising these scenarios can boost your confidence.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your professionalism, which is crucial for a role that involves client interaction.
