Dual Practice Manager - Aspen & Ewell

Aspen Veterinary Surgery & Ewell Veterinary Centre

Location: Aspen Veterinary Surgery, Tolworth, and Ewell Veterinary Centre, Ewell

Reporting to: Regional Manager

Contract: Full time

About the role

We are looking for an experienced, proactive and people focused Dual Practice Manager to lead the day to day operations of Aspen Veterinary Surgery and Ewell Veterinary Centre.

This is an exciting opportunity for someone who enjoys working across multiple sites, developing strong teams and creating an environment where colleagues can thrive and patients receive the highest standard of care.

Working closely with the Clinical Director, veterinary teams and wider leadership group, you will take responsibility for the operational and commercial performance of both practices. You will ensure that each site runs efficiently, that colleagues feel supported and engaged, and that clients receive a consistently excellent experience.

You will bring strong organisational and leadership skills, a commercial mindset and the ability to balance the needs of two practices while maintaining a visible presence across both locations.

Key Responsibilities

Practice operations and performance

• Oversee the daily running of both practices, ensuring operations are efficient, organised and aligned with group standards.
• Monitor practice performance against agreed financial and operational targets, identifying opportunities for improvement.
• Manage budgets, costs, stock control and resources to support the financial performance of both sites.
• Ensure appropriate staffing levels, rotas and resources are in place to meet the needs of the practices.
• Maintain accurate records and ensure practice processes, policies and procedures are followed consistently.
• Support the implementation of new systems, processes and initiatives across both sites.

Leadership and people management

• Lead, motivate and develop practice teams, creating a positive, collaborative and supportive working environment.
• Work closely with the Clinical Director and clinical team leaders to support effective leadership and clear communication.
• Manage recruitment, onboarding, performance reviews, training and ongoing colleague development.
• Support employee relations matters, attendance management and performance concerns in line with company policies and with appropriate HR guidance.
• Build a culture of accountability, teamwork and continuous improvement.
• Identify development opportunities and support colleagues to reach their full potential.

Client experience and service delivery

• Champion an excellent client experience across both practices, ensuring clients feel welcomed, informed and supported.
• Support the resolution of client concerns and complaints in a professional, timely and empathetic manner.
• Work with the clinical teams to maintain high standards of service, communication and patient care.
• Identify opportunities to improve client feedback, engagement and retention.
• Ensure consistent service standards while recognising the individual needs and characteristics of each practice.

Compliance, safety and governance

• Ensure both practices operate in line with relevant legislation, company policies and internal procedures.
• Maintain appropriate health and safety standards, risk assessments and incident reporting.
• Support compliance with data protection, confidentiality and record-keeping requirements.
• Work collaboratively with clinical colleagues to support clinical governance and high standards of patient welfare.
• Ensure operational issues and risks are identified, escalated and addressed appropriately.

Multi‑site leadership and collaboration

• Maintain a visible and accessible presence across both Aspen Veterinary Surgery and Ewell Veterinary Centre.
• Prioritise time effectively between sites, ensuring both teams receive appropriate support and attention.
• Share best practice and promote consistency in processes, standards and ways of working.
• Build strong working relationships with the Regional Manager, Clinical Director and wider support functions.
• Communicate business priorities clearly and ensure both teams understand their objectives and responsibilities.

About you

We are looking for someone who can demonstrate:

• Previous experience in a Practice Manager, Business Manager or comparable operational leadership role.
• Experience managing people, processes and performance within a busy service-led environment.
• Strong organisational skills and the ability to manage competing priorities across multiple locations.
• Commercial awareness, including experience monitoring budgets, costs and performance against targets.
• Confidence managing people‑related matters, supporting development and addressing performance concerns.
• Excellent communication and relationship-building skills.
• A proactive, solutions‑focused approach, with the ability to make sound decisions and take ownership.
• Strong IT and reporting skills, with the ability to interpret data and use it to inform decisions.
• A genuine commitment to excellent customer service, teamwork and continuous improvement.
• Previous experience within veterinary practice, healthcare or another multi‑site service environment would be advantageous. An understanding of veterinary practice operations and the relationship between clinical delivery and commercial performance would be beneficial.

What success looks like

In this role, success will mean:

• Both practices operate efficiently, with effective staffing, rotas and processes in place.
• Teams feel supported, engaged and clear about their responsibilities and objectives.
• Financial and operational targets are monitored and actively managed.
• Clients receive a consistently high standard of service across both locations.
• Compliance, health and safety and operational standards are maintained.
• Opportunities for improvement are identified and delivered.
• Strong working relationships are established with the Clinical Director, Regional Manager and wider practice teams.

This is an opportunity to take ownership of two practices, make a meaningful contribution to their performance and development, and work closely with experienced clinical and operational colleagues.

You will have the opportunity to shape how both sites operate, support the development of their teams and help create an environment where colleagues, clients and patients receive the best possible experience.

You will be part of a wider veterinary community that values collaboration, high standards of care and the ongoing development of its people.

Job type Permanent Posted 2026-11-05T00:00:00 6 days ago

About us

Kin Vet Community is a growing professional network built to connect and empower the veterinary community. We bring together veterinary professionals, students, and industry partners to share knowledge, create meaningful connections, and support career growth. Through collaboration, education, and access to valuable opportunities, Kin is helping build a more connected, resilient, and thriving veterinary profession.

We bring together independent veterinary teams under a shared vision while preserving the clinical freedom and local decision‑making that make each practice unique. Unlike many large corporate groups, our practices retain their individual identity and autonomy, supported by the scale, investment and expertise of a growing organisation.

Everything we do is underpinned by our core values of Empathy, Trust and Transparency. We believe in creating an environment where our people feel valued, listened to and supported; where trust enables clinical teams to make the right decisions for their patients; and where open, honest communication builds strong relationships with colleagues, clients and partners alike.

Our people benefit from market‑leading rewards and benefits, opportunities for career development, and a collaborative network where knowledge and best practice are shared across the community.

At Kin Vet, we are building something different, a connected, supportive veterinary community where people come first, clinicians have the freedom to deliver outstanding care, practices are empowered to thrive, and everyone has the opportunity to grow and succeed together.

Please note - The Curve Group is Kin Vet Community UK’s outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but Kin Vet Community UK will have access to it.