Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a Client Services Administrator, ensuring top-notch client experiences and managing appointments.
- Company: Swayne & Partners is a leading veterinary group in Suffolk, dedicated to exceptional pet care.
- Benefits: Enjoy 25 days annual leave, private healthcare, and discounts for your pets!
- Why this job: Be part of a supportive team that values compassion and collaboration in pet care.
- Qualifications: No specific qualifications required; just bring your friendly attitude and willingness to learn!
- Other info: Part-time role with weekend shifts; perfect for students looking for flexible work.
Job Title:Client Services Administrator
Location:Swayne and Partners, Bury St Edmunds
Hours:Part time 16-20 this role does include working every weekend
Reporting to:Client Services Manager Jackie De Friez
Salary:£12.21 per hour
Recruitment process:Application ,1 stage face to face interview – 2 stage meet and greet session
Swayne & Partners is a well-established group of four small animal veterinary practices in Suffolk. The four practices work hand in hand, providing exceptional care to their clients and patients, with day surgeries at each branch. Bury St. Edmunds is the largest branch, providing out-of-hours and emergency care 24-hours a day and 7 days a week. Swayne & Partners is a part of Kin Vet Community, which offers numerous advantages. Kin Vet Community, established in June 2023, is a vet-led collective of 19 veterinary practices in Essex, Suffolk, Hertfordshire, Kent and Southwest London. We provide compassionate, high-quality care for pets and their owners with a strong focus on providing collaborative support for our clinicians.
The Client Support Administrator is responsible for ensuring that the client experience is of the highest quality, ensuring that engagement with clients is friendly, supportive, and highly professional. The Client Support Administrator will ensure that appointments are made promptly, payment is taken, and that high front of house standards are maintained.
Job Responsibilities:
- Maintain a high standard of cleanliness in the reception area, greeting clients warmly as they arrive and as they call the clinic.
- Proactively contact clients to rebook missed appointments, follow up on unactioned estimates generated.
- Take payment at the end of every consultation in line with Company policy, and book follow up appointments where necessary.
- Develop clients understanding of the Kin Vet Community Health Care Plan.
- Ensure that client details are up to date on all files, including insurance details, emails, contact details and patients’ weights.
- Drive compliance with managing insurance claims in line with Company policy.
- Ensure that Kin Vet Community Debt and Insurance policies are always followed.
- Ensure that appointments are made promptly and that practice diaries are filled.
- Respond to incoming practice emails in a warm and timely manner
- These responsibilities are non-exhaustive, and the role may involve additional reasonable duties.
What we\’re offering:
- 25 days annual leave, increasing each year up to a maximum of 30 days plus bank holidays
- Private Healthcare with Vitality
- Occupational Health Services
- Free eye test vouchers and money towards your glasses for VDU users
- Food at work provisions for all colleagues
- Enhanced Maternity/Paternity leave
- Paid emergency/compassionate leave
- Occupational sickness pay
- Colleague discount scheme for up to 5 registered pets
#J-18808-Ljbffr
Client Services Administrator employer: Kin Vet Community
Contact Detail:
Kin Vet Community Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Administrator
✨Tip Number 1
Familiarise yourself with the Kin Vet Community and its values. Understanding their focus on compassionate care and collaborative support will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Since the role involves maintaining high front of house standards, think of specific examples where you've gone above and beyond to ensure client satisfaction.
✨Tip Number 3
Practice your communication skills, especially in a warm and friendly manner. Role-playing common client interactions can help you feel more confident and demonstrate your ability to engage positively with clients during the interview.
✨Tip Number 4
Be ready to discuss how you would handle multiple tasks efficiently, as the role requires managing appointments and payments simultaneously. Think of strategies you've used in the past to stay organised and prioritise tasks effectively.
We think you need these skills to ace Client Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services or administration. Emphasise any roles where you maintained high standards of customer care, as this is crucial for the Client Services Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional client experiences. Mention specific examples from your past work that demonstrate your ability to engage with clients warmly and professionally.
Highlight Relevant Skills: In your application, focus on skills such as communication, organisation, and attention to detail. These are essential for managing appointments, handling payments, and maintaining client records effectively.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the role. This shows initiative and enthusiasm, which can set you apart from other candidates.
How to prepare for a job interview at Kin Vet Community
✨Research the Company
Before your interview, take some time to learn about Swayne and Partners and the Kin Vet Community. Understanding their values, mission, and the services they offer will help you tailor your responses and show genuine interest in the role.
✨Prepare for Common Questions
Think about the typical questions you might be asked, such as your experience with customer service or how you handle difficult situations. Prepare specific examples from your past that demonstrate your skills and suitability for the Client Services Administrator role.
✨Showcase Your Communication Skills
As a Client Services Administrator, strong communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. This will demonstrate your ability to engage with clients effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
