Practice Director in Bury St Edmunds

Practice Director

Kin Vet Community | Lead people, grow a practice and make a lasting difference

Are you an experienced business or operational leader looking for an opportunity where you can make a genuine difference?

At Kin Vet Community, we believe exceptional veterinary care starts with exceptional people. We're looking for a Practice Director who can bring together strong commercial leadership, a passion for developing people and a commitment to delivering outstanding client experiences.

This is an opportunity to take ownership of the overall success and future direction of a veterinary practice, working in close partnership with the Clinical Director to create an environment where colleagues thrive, clients feel valued and patients receive exceptional care.

About Kin Vet Community

At Kin Vet, our belief is simple: exceptional veterinary care is built on trusted relationships.

Our approach, known as The Kin Way, is built around four principles: Belong, Grow, Trust and Care.

We believe in building a community where colleagues feel supported, clients receive personal and compassionate care, and local practices retain their identity while benefiting from being part of something bigger.

We champion local decision-making, respect clinical autonomy and invest in our people, giving teams the opportunity to develop and build fulfilling careers.

The Opportunity

As Practice Director, you will be the driving force behind the operational, commercial and cultural success of the practice.

Working in partnership with the Clinical Director, you will provide joint leadership, combining your business and operational expertise with their clinical knowledge and professional judgement.

You'll have genuine local autonomy to shape the practice, identify opportunities for growth, develop your people and ensure the business remains successful and sustainable.

This is not about simply managing day-to-day operations. It's about creating the right environment for exceptional people to deliver exceptional care.

What You'll Be Responsible For

Leading the Practice

• Work alongside the Clinical Director to set the strategic direction and priorities for the practice.
• Translate Kin's wider strategy into practical local plans while protecting the practice's identity and autonomy.
• Take joint responsibility for operational performance, commercial success and long-term sustainability.
• Use business insight, financial information and performance data to identify opportunities and drive improvements.

Developing People and Culture

• Build an inclusive, supportive and high-performing workplace where people feel valued and motivated.
• Attract, develop and retain talented colleagues across clinical and non-clinical teams.
• Coach and support managers and emerging leaders, developing future talent within the practice.
• Champion colleague wellbeing, engagement, recognition and professional development.
• Create a culture of trust, accountability and open communication.

Building Client and Community Relationships

• Champion an excellent client experience, ensuring clients feel listened to, valued and confident in the care provided.
• Use client feedback and insight to continually improve services.
• Build strong relationships within the local community and represent the practice positively.
• Support sustainable growth through client loyalty, recommendations and the development of appropriate services.

Driving Commercial Performance and Growth

• Take an entrepreneurial approach to identifying opportunities to grow revenue and improve productivity.
• Lead financial planning, budgeting and resource allocation alongside the Clinical Director.
• Understand the local market and identify opportunities to develop the practice's services.
• Ensure the practice has the people, facilities, technology and resources needed for future success.
• Balance commercial performance with investment in colleagues, facilities and patient care.

Ensuring Long-Term Success

• Monitor key financial, operational, people and client performance measures.
• Ensure appropriate operational controls, processes and governance are in place.
• Identify and manage business risks while ensuring compliance with relevant legislation and policies.
• Encourage continuous improvement and share best practice across the wider Kin Community.

About You

We're looking for an experienced operational or business leader who combines strong commercial awareness with excellent people skills.

You'll be someone who enjoys taking ownership, making decisions and developing teams, but equally understands the importance of listening, collaboration and building trusted relationships.

You'll ideally bring:

• A strong understanding of commercial performance, financial management and budgeting.
• Experience leading multidisciplinary teams through change, growth or business improvement.
• A proven ability to develop people, build high-performing teams and create positive workplace cultures.
• Confidence using data and business insight to influence decisions and improve performance.
• Excellent communication and stakeholder management skills.
• The ability to work autonomously while collaborating effectively with colleagues and professional specialists.
• A genuine passion for creating an inclusive, supportive and high-trust working environment.

Experience within veterinary, healthcare or another regulated professional environment would be advantageous, as would experience in a growing or multi-site organisation.

You don't necessarily need a veterinary background. We're interested in finding an outstanding business leader who understands how to bring people together, deliver results and create the conditions for exceptional service.

Why Join Kin Vet Community?

At Kin, we want our people to feel they belong, have opportunities to grow and can trust the people they work alongside.

As Practice Director, you'll have the opportunity to:

• Make a genuine impact on the future direction of an established veterinary practice.
• Enjoy significant local autonomy and ownership of business performance.
• Work in partnership with a Clinical Director, combining complementary leadership strengths.
• Develop talented teams and create a positive workplace culture.
• Be part of a growing veterinary community that values relationships over simply numbers and targets.
• Contribute ideas and share knowledge across the wider Kin Community.

If you're a commercially minded, people-focused leader who wants to make a real difference, we'd love to hear from you.