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For Companies At a Glance
- Tasks: Support patients and visitors with a warm, professional approach in a healthcare setting.
- Company: Join the dedicated team at Sevenoaks Medical Centre, part of KIMS Hospital.
- Benefits: Enjoy a competitive salary, private health insurance, and 33 days annual leave.
- Why this job: Make a real difference in patient care while growing your career in healthcare.
- Qualifications: GCSEs in English and Maths, plus customer service experience preferred.
- Other info: Dynamic role with opportunities for personal and professional development.
The predicted salary is between 25600 - 25600 £ per year.
Location: Sevenoaks Medical Centre, Sevenoaks
Hours: 40 Hours Per Week - Monday - Saturday between the hours of 8am - 8pm
Salary: £25,600 per annum
Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting
Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care?
We’re looking for a dynamic, friendly, and proactive Customer Service Administrator to join our dedicated team at Sevenoaks Medical Centre, part of KIMS Hospital, Kent's largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting - and make a real difference every day.
Why This Role Is for You
Whether you’re from a high-end retail, hospitality, or reception background - or already have healthcare experience - this role is perfect for someone who thrives on delivering an exceptional experience from start to finish.
In this varied, front-facing role, you’ll support multiple departments, including Front of House, Outpatients, and Imaging, ensuring patients and visitors feel welcome, valued, and looked after.
What You’ll Be Doing
As a Customer Service Administrator, your role will be central to the smooth running of the centre. You will:
- Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
- Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
- Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
- Play a vital role in enhancing the overall patient experience, every day.
What We’re Looking For
Essential
- GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
- Previous customer service experience - ideally in a premium service environment.
- Confident using IT systems and managing appointments with care and precision.
- A team player with a positive, people-first approach.
Desirable
- Previous experience in a healthcare or clinical setting (advantageous but not essential - we’ll support your development!).
What You’ll Love About Working with Us
- A competitive salary and permanent full-time hours
- Private Health Insurance
- Free secure staff parking
- Pension scheme
- 33 days annual leave
Customer Service Administrator - SMC in Sevenoaks employer: KIMS Hospital
Contact Detail:
KIMS Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - SMC in Sevenoaks
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can go a long way in landing that Customer Service Administrator role.
✨Tip Number 2
Prepare for the interview by researching the Sevenoaks Medical Centre and KIMS Hospital. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service and administration. Think about how your previous experiences can demonstrate your skills in a patient-centred environment. We want to see your proactive approach shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at StudySmarter and making a difference in patient care.
We think you need these skills to ace Customer Service Administrator - SMC in Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight your administrative skills, customer service experience, and any relevant IT proficiency to show us you’re the perfect fit!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Use this opportunity to express why you want to join our team at Sevenoaks Medical Centre. Share your passion for patient care and how your proactive approach can enhance the experience for our patients.
Showcase Your Soft Skills: In a role like this, your people skills are key! Make sure to mention your friendly attitude, attention to detail, and ability to work well in a team. We love candidates who can connect with others and create a welcoming environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities and how they contribute to patient care. This will help you articulate why you're a great fit for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Whether it's from retail, hospitality, or any other field, be ready to discuss how you’ve gone above and beyond to ensure a positive experience for customers.
✨Demonstrate Your IT Proficiency
Since the role requires confident use of IT systems, brush up on any relevant software or tools you might encounter. Be prepared to discuss your experience with managing appointments and maintaining records accurately, as this is crucial in a healthcare setting.
✨Emphasise Teamwork and a Positive Attitude
The job is all about being part of a team that prioritises patient care. Share instances where you've worked collaboratively with others and maintained a positive, people-first approach, as this aligns perfectly with what they're looking for.