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For Companies At a Glance
- Tasks: Support patients and staff with a warm, professional approach in a healthcare setting.
- Company: Join KIMS Hospital, Kent’s largest independent hospital, known for its supportive culture.
- Benefits: Enjoy competitive salary, private health insurance, 33 days leave, and more.
- Why this job: Make a real difference in patient care while developing your career.
- Qualifications: GCSEs in English and Maths, plus customer service experience preferred.
- Other info: Be part of a collaborative team that values your contributions and supports your growth.
The predicted salary is between 14400 - 20160 £ per year.
Hours: 22.5 Hours Per Week – Monday – Saturday between the hours of 8am – 8pm
Salary £14,400 per annum
Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting
Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care? We’re looking for a dynamic, friendly, and proactive Customer Service Administrator to join our dedicated team at Sevenoaks Medical Centre, part of KIMS Hospital, Kent’s largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting – and make a real difference every day.
Why This Role Is for You
Whether you’re from a high-end retail, hospitality, or reception background – or already have healthcare experience – this role is perfect for someone who thrives on delivering an exceptional experience from start to finish. In this varied, front-facing role, you’ll support multiple departments, including Front of House, Outpatients, and Imaging, ensuring patients and visitors feel welcome, valued, and looked after.
What You’ll Be Doing
As a Customer Service Administrator, your role will be central to the smooth running of the centre. You will:
- Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
- Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
- Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
- Play a vital role in enhancing the overall patient experience, every day.
What We’re Looking For
- GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
- Previous customer service experience – ideally in a premium service environment.
- Confident using IT systems and managing appointments with care and precision.
- A team player with a positive, people-first approach.
- Previous experience in a healthcare or clinical setting (advantageous but not essential – we’ll support your development!).
What You’ll Love About Working with Us
At KIMS Hospital, we believe in giving our people the time to care and the tools to succeed. You’ll enjoy:
- A competitive salary and permanent full-time hours
- Private Health Insurance
- Free secure staff parking
- 33 days annual leave (including bank holidays) plus a paid day off on your birthday
- Life Assurance
- Free eye test
- Relocation support packages (where applicable)
You’ll also be part of a welcoming, collaborative team where your contribution is truly valued, and your professional development is actively encouraged.
Ready to Join Us?
If you’re ready to bring your skills to a place that truly values them, we want to hear from you. For any questions, feel free to contact Diane on 01622 237634 or email recruitment@kims.org.uk. KIMS Hospital is proud to be an equal opportunities and Disability Confident employer.
Customer Service Administrator - Sevenoaks employer: KIMS Hospital
Contact Detail:
KIMS Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Sevenoaks
✨Tip Number 1
Get to know the company! Research KIMS Hospital and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional customer service, think of scenarios where you’ve gone above and beyond for someone. Be ready to share these stories during your interview to showcase your proactive approach.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-facing role like this. Make sure you look professional and approachable when you attend any interviews or meet-ups.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at KIMS Hospital. Don’t hesitate – we can’t wait to see what you bring to the table!
We think you need these skills to ace Customer Service Administrator - Sevenoaks
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight any previous customer service experience, especially in healthcare or premium environments, to show us you’re the right fit!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you’re excited about this role at KIMS Hospital. Share specific examples of how your proactive approach and attention to detail have made a difference in past roles.
Showcase Your IT Skills: Since we’re looking for someone confident with IT systems, mention any relevant software or tools you’ve used in previous jobs. This will help us see how you can manage appointments and maintain patient records with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the key responsibilities, such as greeting patients and coordinating appointments. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional service, be ready to share specific examples from your past experiences. Whether it’s from retail, hospitality, or any other customer-facing job, highlight how you’ve gone above and beyond to ensure a positive experience for customers.
✨Prepare for Common Questions
Anticipate questions related to teamwork, organisation, and handling difficult situations. Think of scenarios where you’ve successfully navigated challenges in a busy environment. This will show that you can thrive in a fast-paced healthcare setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or patient care initiatives at KIMS Hospital. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.