At a Glance
- Tasks: Support patients and staff with a warm, professional approach in a busy healthcare environment.
- Company: Join KIMS Hospital, Kent’s largest independent hospital, known for its supportive culture.
- Benefits: Earn £13.20 per hour plus holiday pay, free parking, and eye tests.
- Other info: Dynamic team environment with opportunities for career growth and skill development.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: GCSEs in English and Maths, plus customer service experience preferred.
The predicted salary is between 13.2 - 13.2 £ per hour.
Hours: Monday – Saturday between the hours of 7.30am – 8.30pm
Salary £13.20 per hour plus holiday pay
Bring Your Administrative Skills to Life in a Supportive, Patient-Centred Healthcare Setting
Are you an experienced administrator looking for a fresh and fulfilling opportunity? Do you want to be part of a team where your attention to detail, proactive approach, and organisation skills directly impact patient care? We’re looking for a dynamic, friendly, and proactive Customer Service Administrator to join our dedicated team at Sevenoaks Medical Centre, part of KIMS Hospital, Kent’s largest independent hospital. This is a fantastic opportunity to grow your career in a modern, fast-paced private healthcare setting – and make a real difference every day.
Why This Role Is for You
Whether you're from a high-end retail, hospitality, or reception background – or already have healthcare experience – this role is perfect for someone who thrives on delivering an exceptional experience from start to finish. In this varied, front-facing role, you’ll support multiple departments, including Front of House, Outpatients, and Imaging, ensuring patients and visitors feel welcome, valued, and looked after.
What You'll Be Doing
- Greet and assist patients, visitors, consultants, and staff with a warm and professional manner.
- Coordinate appointments and ensure accurate patient records are maintained in line with GDPR.
- Deliver outstanding administrative support across departments, helping ensure seamless, high-quality care.
- Play a vital role in enhancing the overall patient experience, every day.
What We’re Looking For
- GCSEs (Grade 4/C or above) in English and Maths (or equivalent).
- Previous customer service experience – ideally in a premium service environment.
- Confident using IT systems and managing appointments with care and precision.
- A team player with a positive, people-first approach.
- Previous experience in a healthcare or clinical setting (advantageous but not essential – we’ll support your development!).
At KIMS Hospital we support our staff in building a career, encouraging them to feel their worth and enjoy their time at work. Our One Team culture creates a working environment that offers you the time to care, whilst developing new skills and strengthening existing ones.
KIMS Hospital bank employees enjoy the following benefits:
- Competitive Hourly Rate + Holiday Pay
- Free Staff Parking
- Free Eye Test
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.
Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you. Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented.
In no circumstances should you be chewing gum and your mobile phone should be switched off. Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations. There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.
It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.
Customer Service Administrator - Bank - SMC in Sevenoaks employer: KIMS Hospital
KIMS Hospital Maidstone is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Lead Theatre Practitioner, you will benefit from competitive salaries, a generous welcome bonus, and comprehensive benefits including private health insurance and 33 days of annual leave. Join our dedicated team where your expertise will be valued, and you will have the opportunity to lead and inspire others in a state-of-the-art facility committed to delivering the highest standards of patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Bank - SMC in Sevenoaks
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KIMS Hospital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KIMS Hospital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Bank - SMC in Sevenoaks
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KIMS Hospital:Your cover letter is your chance to shine! Tell us why you want to work at KIMS Hospital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KIMS Hospital!
How to prepare for a job interview at KIMS Hospital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
