Customer Service Administrator - SMC in Royal Tunbridge Wells

Location: Sevenoaks Medical Centre, Sevenoaks

Hours: 40 hours per week, Permanent Contract

Salary: £26,436.80 per annum

Shift Pattern: Monday to Saturday between 7.30am and 8.30pm on a rota basis

Additional Requirement: Occasional shifts at our Royal Tunbridge Wells Clinic

Are you passionate about delivering exceptional customer service? Do you thrive in a busy healthcare environment where no two days are the same? Are you organised, proactive and committed to providing an outstanding patient experience? If so, we have an exciting opportunity for a Customer Service Administrator to join our team at Sevenoaks Medical Centre.

As a Customer Service Administrator, you will play a key role in ensuring our patients, visitors, consultants and colleagues receive a professional, warm and efficient service. Acting as a first point of contact, you will support multiple departments including Reception, Outpatients, Imaging and wider administrative functions, helping to create a positive and memorable experience for every patient who visits our facilities.

Key Responsibilities

• Deliver a professional, friendly, and efficient reception and administration service, always ensuring an exceptional patient experience.
• Manage patient appointments, including booking, amending, and cancelling appointments across multiple departments, while maintaining accurate patient records.
• Respond to patient, consultant and stakeholder enquiries via telephone, email, and face‑to‑face interactions, providing timely and accurate information.
• Provide administrative support to clinical and non‑clinical teams, including managing clinic diaries, processing correspondence, and maintaining confidential records in line with GDPR requirements.
• Process payments, handle routine administrative tasks and support the smooth day‑to‑day operation of the Sevenoaks Medical Centre and, when required, the Royal Tunbridge Wells Clinic.

What you'll bring

• 5 GCSEs grade 4 and above (or equivalent) including English and Maths
• Previous experience in an administrative or customer service role
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• Good IT skills, including Microsoft Office applications

Desirable

• Previous healthcare or hospital administration experience

Benefits

• Competitive salary
• Private Healthcare Scheme
• 33 days annual leave including bank holidays
• Free secure staff parking
• Pension scheme
• Life Assurance
• Employee Assistance Programme
• Free eye tests
• Staff recognition schemes
• Discounted staff restaurant
• Blue Light Card eligibility
• Career development and training opportunities
• Annual flu vaccination
• Wellbeing support initiatives

At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities employer. Any offers of employment made by KIMS Hospital for this position will be subject to proof of eligibility to work in the U.K. and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service.