At a Glance
- Tasks: Provide essential admin support and ensure every patient feels welcomed and valued.
- Company: KIMS Hospital, Kent’s largest independent hospital with a focus on patient care.
- Benefits: 33 days annual leave, private health insurance, and discounted gym membership.
- Other info: Join a supportive team in a dynamic healthcare environment.
- Why this job: Be at the heart of patient experience and make a real difference every day.
- Qualifications: GCSE standard education and strong customer service skills required.
The predicted salary is between 25000 - 25000 £ per year.
Hours: Part-Time Opportunity Available (20 or 30 hours per week)
Salary: £12.71 per hour
Shifts Between: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun) on a rota basis
Are you friendly, professional, and passionate about delivering excellent customer service? KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.
About the role
- Welcome patients, visitors, consultants, and staff, offering clear directions and support.
- Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
- Answer high-volume calls on the hospital switchboard with confidence and professionalism.
- Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
- Assist patients on admission and discharge, providing clear information and a positive experience.
This is a front‑facing role where you’ll be at the heart of the patient experience – making every interaction count.
What we’re looking for
- Educated to GCSE standard (or equivalent).
- Previous experience working in a hospital or healthcare setting.
- Strong customer service and administration skills.
- Excellent verbal and written communication.
- Organised, detail‑focused, and confident working to deadlines.
- Ability to prioritise, work independently, and handle busy environments calmly.
- IT literate, with knowledge of Microsoft packages and medical terminology desirable.
- A proactive, flexible, and approachable team player.
At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes:
- 33 days’ annual leave (including bank holidays)
- Free secure staff parking
- Private health insurance
- Up to 40% off selected KIMS Hospital services
- Employee Assistance Platform
- Discounted gym membership
We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.
Apply today
If you are approachable, reliable, and committed to delivering the very best patient experience, we’d love to hear from you.
For queries, please contact Diane on 01622 237634 or email recruitment@kims.org.uk
All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.
Patient Experience Administrator - Part-Time Front Desk employer: KIMS Hospital
KIMS Hospital is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive work culture where every team member is valued. With flexible part-time hours, generous annual leave, and comprehensive benefits including private health insurance and discounted gym memberships, employees can thrive both personally and professionally in a dynamic healthcare environment. Join us at Kent’s largest independent hospital, where your contributions directly enhance patient experiences and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Experience Administrator - Part-Time Front Desk
✨Tip Number 1
Get to know the company! Research KIMS Hospital and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent patient experiences, think of scenarios where you can demonstrate your ability to handle enquiries and provide support. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the hospital culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the KIMS Hospital team.
We think you need these skills to ace Patient Experience Administrator - Part-Time Front Desk
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and professional side shine through. We want to see your passion for customer service, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Experience:Make sure to highlight any previous experience in healthcare or customer service. We’re looking for specific examples that demonstrate your skills in managing appointments and handling enquiries, so be clear and concise.
Be Clear and Organised:Your written application should be well-structured and easy to read. Use headings and bullet points where necessary to make it simple for us to see your qualifications and experience at a glance.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application goes straight to us, making it easier for you to join our amazing team!
How to prepare for a job interview at KIMS Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Experience Administrator role. Familiarise yourself with the key responsibilities like managing patient appointments and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to create a positive patient experience.
✨Practice Common Interview Questions
Prepare for typical interview questions related to healthcare and administration. Questions like 'How do you handle high-pressure situations?' or 'Can you describe a time you improved a process?' are likely to come up. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the hospital is the right fit for you.
